Barcelo Maya Grand Resort Riviera Maya, Mexico

The Barceló Maya Grand Resort complex comprises 2004 rooms which are distributed throughout four hotels: Barceló Maya Beach, Maya Caribe, Maya Colonial and Maya Tropical. It's an enchanting place for families, couples, singles, groups of friends and conventions where guests can enjoy the benefits of a 24-hour all inclusive.

Treat yourself to a Premium Level category room and receive an array of extra amenities and services plus a separate check-in, complimentary Wi-Fi , access to exclusive restaurant, bar, lounge and much more!

Inspired by Mayan-style architecture, the beachfront 4.5 star Barcelo Maya Grand Resort is located on the Riviera Maya in Xpu Ha. Secluded among a tropical and lush natural park, as well as stunning beaches, this hotel has been refurbished and re-designed to meet every possible need. The new Beach Lobby Bar, Beach Buffet Restaurant, and “México Lindo” à-la-carte Mexican Specialty Restaurant are just some of the restaurants and bars that await you. There are numerous ways to relax and unwind in the new U-Spa, including saunas, steam and bi-thermal showers, immersion pools, and a special dynamic pool. If you’re looking for added luxury, Premium Level gets you amenities – like welcome gifts and free Wi-Fi – to make your stay even more memorable.

Discover the Barceló concept, which allows guests to enjoy all of the services from more than one hotel, thanks to the 'Stay at one and play at 4 hotels' philosophy: Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Tropical and Barceló Maya Colonial hotels. If you want to visit with your family, partner, friends, or simply on your own, you will find a wide variety of fun activities to enjoy at the Barceló Maya Grand Resort.

• Stunning U-Spa with saunas for adults and kids
• Upgrade to Premium Level for luxurious inclusions and incredible views
• 24-hour sports bar and complimentary access to nightclub

Internet services

Wi-Fi throughout resort (payable at hotel)

Free Wifi at Barcelo Maya Mall from 10:00 - 17:30

All room categories include

• Hair dryer
• Flat screen TV
• Coffee maker
• Ceiling fan
• Mini-bar (re-stocked daily)
• In-room safe

• Iron & Ironing board
• 110 volt outlet
• 1 king or 2 double beds
• Bathrobes and slippers
• Air-conditioning

Restaurants

Bars

Extra features

Premium Level Inclusions

Applicable to Junior Suite Ocean Front Premium Level Beach and Junior Suite Ocean Front Premium Level Tropical

Included:
• Private check in and check out in an exclusive Premium Level area
• Personalized concierge services only for Premium Level clients
• Priority reservations at a la carte restaurants
• VIP minibar (sodas, water, beer and dry snacks)
• Nightly amenity in the room
• Exclusive Premium Level Lounge with international drinks, canape, continental breakfast, table games, books, newspaper, free internet (Open from 7:00 to 23:00)
• Premium brand liquors
• Local calls without charge
• Complimentary wireless internet at the available areas of each hotel (applies two access codes per room)
• Express laundry service with regular charge
• Room service included
• Access to the hydrotherapy areas, once a day, every day of the stay
• Pool towels in room
• VIP Access to Jaguars discotheque

Barceló Maya Mall

Barcelo Maya Mall is located in the lobby of Barcelo Maya Caribe. The entrance of the mall is connecting with the main lobby and is available for all guests of the Barcelo Maya complex. Please see below for detailed information of the Barceló Maya Mall.

Strikers Sports Bar & Bowling Centre
• Strikers Sports Bar & Bowling Centre is located on the main hall at Barcelo Maya Mall
- Sports Bar open 24 hours food & domestic liquor included
• Bowling - 6 lanes available ($) 09:00-02:00
- Includes bowling equipment.
- Will apply for the Resort Credit program*
- Minimum age: 6 years old.
$15 USD per person, per game (subject to change). Fee is paid on-site.

Pirate’s Island and Surf Rider
• Pirate´s Island ($) 09:00 - 17:00, located outside of Barcelo Maya Mall
- Access to Pirate´s Island – $20 USD per person per day, includes 4 hours of bodyboard
• Surf Rider, Flowride & Bodyboard ($), located outside of the Barcelo Maya Mall
• Surf Rider & Pirate Ship
- Per person per day, only on boogie board schedule.
- No fee applies for children under 5 years and children under 6 must be under parent supervision for the Pirate Ship.
- Ages for Surf Rider: 13 years and older.
- The fee includes Pirate Ship and Surf Rider.
- Will apply for the Resort Credits program.*
$20 USD per person, per day (guests 6 years+); 6 days entrance $60 USD per person (fee is paid on-site).
• Surf lesson at Surf Rider
- Per person per class (1 hour).
$15 USD (1 hour), fee is paid on-site. 43 inch height minimum. Reservations are required.

• Casino – 3rd party concession open from 18:00 - 02:00 is located inside the Barcelo Maya Mall
• The Haunted House - $15 USD is paid on-site per person, from 18:00 - 22:00 is located inside the Barcelo Maya Mall
• Gift shop ($) - 08:00-24:00
• Mini golf course (18 holes) 09:00 - 19:00 (free of charge) and from 19:00 - 02:00. ($10) USD per person

Ventura Fly & Ride Park
Ventura Fly is packed with high-altitude excitement
• Seven airborne ziplines send riders flying above the park’s palm trees
• AquaZip, a soaring zipline, ends with a “splash” landing
• ©Tarzania, a hybrid zipline/roller coaster, suspends riders below a rail that travels 1,247 feet
• Plane Coaster, a gravity driven roller coaster that begins from an altitude of almost 100 feet, zooms around the circuit, offering stunning views of the Caribbean Sea and the Mayan Jungle
• Parachute Landing is a unique free fall experience from 35 feet above the ground
• Bungee Swing, a giant swing, starts with participants stepping off of an airplane wing from an altitude of almost 35 feet
• 16-foot-high rope courses challenge you to make it from one side to the other
• ©Netland is a closed circuit of bridges and slides, perfect for young adventurers

Meanwhile, Ventura Ride delivers more down-to-earth (but no less high speed) fun
• Off Road Polaris, Polaris Ace Vehicles deliver agility and precision on a challenging closed off-road circuit, allowing both adult and kid drivers to experience the thrill of precision driving
• GO KARTS DRIFTS with single and double seaters features more than 1,200 feet of bends and curves that will get your heart racing
• Quad Cycle offers pedal power to the max, with 4-wheel vehicles that are a blast to drive around a curvy closed-circuit track

*Restrictions may apply. Prices are subject to change.

Bonus features

Child Policy

Children 2-12 years pay special rate when sharing a room with two adults in room with existing bedding.

Stay at 1, Play at 2

Access to use the facilities and services at Barcelo Maya Caribe

Honeymoon Bonus

• Specialized Wedding Concierge services.
• Upgrade to Premium category (subject to availability upon arrival).
• Petit fours and Bottle of Domestic Champagne in room.
• 1 Romantic breakfast in bed (coffee, tea or chocolate, orange juice, fruit plate, pastries and omelet).
• Access to the hydrotherapy areas.
• 3 guaranteed reservations at a la carte restaurants (reservations required).

Marriage license may be required at check in.
Breakfast and dinner reservations must be made directly with the wedding concierge.
Package can be reserved up to 60 days after the wedding date.

Barcelo Maya Grand Resort

Carretera Chetumal-Puerto Juárez Km. 266.3, Riviera Maya, 77750, Mexique
Riviera Maya, Quintana Roo, Mexico

Ideal for

What to expect

• Room
• Quality / Price
• Front desk / Reception
• Beaches
• Location
• Bathroom
• Staff / Crew
• Cleanliness
• Business Services
• Food / Restaurants

“My Barcelo Maya Grand Resort review”

The Barceló Maya Grand Resort has over 2004 rooms, spread out through four hotels: Maya Beach, Maya Caribe, Maya Colonial and Maya Tropical. I took my 16 year old son with me on this trip and we were both super impressed by the facilities and all it had to offer. Our check in to the resort was excellent as we had the VIP check in. I would highly recommend this. We were whisked away to a separate check in which was air conditioned and we were offered nice cold drinks. The lady who did our check in was so helpful and made all of our dining reservations. You are spoiled for choice in dining as there was numerous places to eat. Every night for dinner, we had an a la carte reservation and they were all fantastic! Lots of activities throughout the resort so you will not get bored. I loved the hammocks by the pools. It was really nice to grab a book and lay down and enjoy the breeze from the ocean. So relaxing. If you want to try scuba, they have an introductory lesson free in a few of the big pools. My son tried it and loved it. All the staff were extremely nice and very helpful and made you feel very welcome. Numerous pools all over the resorts and you never felt crowed because they are huge! The shows at night are fantastic! The rooms were very clean, modern and comfortable. We had a nice balcony and view of the pools. I send a lot of clients to this resort and will continue to do so. I would highly recommend for anyone wanting an excellent all inclusive resort in Riviera Maya. I cannot wait to return!

The strong points
*Location *numerous pools *stay at one and play at other resorts within the complex *food *beach *the rooms *staff is exceptional *lots of activities and fun for all *very clean and well kept

The weak points
Really nothing bad to say about this resort but see below as my only comment *very large resort, so may not be good for people with mobility issues as there could be a lot of walking. shuttle buses to go to each resort to limit walking *pay for wifi

“Barcelo”

The Facility is excellent. Spa,gym, buffets, restaurants, volleyball are all things that keep me coming back.

The strong points
Spa,gym, snorkeling, beach sports, entertainment

The weak points
Room service was very poor. I had to call the front desk 6 times between 5pm-9pm just to get an order of toast. stayed premium and there no welcome amenities in our room.

“Barcelo Maya Beach”

The resort was amazing and the service was exceptional. The staff was very friendly and communicated in positive manner. My husband and I were greeted politely everywhere we visited. The conference in the Tropical Resort was very well organized and the environment was great. Overall, we enjoyed our stay at the Maya Beach and experienced great interactions with various people, learned about the Mayan culture and tradition and enjoyed the food too.

The strong points
The Airline Representative named Pedro who provided us all of the information about the outdoor trips was extremely helpful and was available to answer any questions we had during our trip. We booked our tour with him and it was an easy process.

The weak points
The room was very clean, however, the beds are not comfortable to sleep. No access to Wifi in the hotel. We had to take Transit to the mall to access free Wifi. At the hotel, access to Wifi is not free.

“Barcelo Maya Tropical Resort”

My family really enjoyed staying at the resort. We were satisfied with almost everything, room, food, pool, beach, staffs, convenience. Because my husband broke his ankle 2 weeks before this vacation and needed a wheelchair, we upgraded to premium level so we could have a bigger room and all get Wi-Fi. The only negative thing I would like to say is checking in. We didn't wait but it took us about 40 minutes to finish checking in. The front desk staff, who checked us in, seemed very unprofessional. Because it was Sunday night and the back office was closed when we checked in, there was no premium level of ribbons left for us to wear. She gave us the Superior room ribbons instead. We asked her about our Wi-Fi. She said, "since you are wearing Superior room ribbon, so you don't have Wi-Fi." "Pardon? Is it a joke? We paid for premium level room so that we can have Wi-Fi. But now you are telling me because the resort doesn't have premium level ribbons to give us to wear at this moment so we can't have Wi-Fi." We were so mad at her. She didn't even show us where our room was also, so we were walking around the big resort to find our room. This staff needs more training.

The strong points

The weak points

“HUGE Resort with Great Beach”

Went for 10 days for our honeymoon. Our travel agent noted this was a honeymoon on our reservation and even called the resort beforehand to remind them. We brought a copy of our marriage certificate and everything but still were only treated to a plate of fresh fruit one morning in our room as an "extra". Perhaps this is because it is such a large resort but the tone of a "lack of personalization" was set right there at check-in. You have to pay for wifi unfortunately, the "free" wifi is only available in two locations during certain times and did not work at all. The resort was not overly busy during our stay, I would guess maybe 50% capacity which was nice. Easy to get a spot on the beach in the sun or shade and move around throughout the day. Great beach, warm shallow water to wade in quite far out from the shore line. Snorkeling was OK, it was really only deep enough to snorkel near the very end of the buoyed off area and even then it was probably just over 6 feet deep. Few fish and stuff to see but fairly limited. Pools were nice and big but we spent most of our time on the beach. There is an adults only pool with its own bar as well which is nice. Food was overall quite good. Breakfast and supper buffets were good and the lunch time buffets were OK. The Al La Carte restaurants however were amazing! Just a note, the TOKYO and KYOTO restaurants are almost identical in theme, atmosphere and menu. So if you find yourself limited on what Al La Carte's you want to hit I would recommend KYOTO for your Japaneses choice. Weather was great, 29 degrees Celsius and mostly sunny every day. We stayed in the "Beach" building of the resort. It was a little out dated and nothing special but it was always clean. We weren't on vacation in Mexico to hang out in the room anyways.

The strong points
-Beach, warm water, Al La Carte restaurants.

The weak points
Lack of personalization with big resort, rooms a little out dated, "Free" wifi didn't work and have to pay for working wifi.

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