Viva Wyndham Fortuna Beach Freeport, Bahamas

By Joan | Trip to Nassau, Bahamas

“Poor long-lasting first impressions” 

The most unfortunate and long-lasting poor impression was the disorganized and extremely slow check-in/check-out experience. Three front desk employees spent more wandering around and talking to each other and going into a room directly behind the front desk. They kept blaming the slow computers for the delays.The room wasn't ready with no towels, pillow cases or even a swept floor or a bottle of water. Too quick to offer time-share presentation but no Viva club offers for seniors on website to VIP services which was mostly unoccupied. Not approached by any management staff to discuss issues. Very disappointing. The area is great but the hotel very poorly managed and run. We will definitely not return or recommend hotel to anyone!!!

The strong points The general staff especially the activities ones were exceptional and friendly. The beaches were great. The weak points Front desk disorganized and slow. Cafe Viva poor food preparation and serving staff slow. Medium rare steak so tough could not cut with steak knife. Told by server that chef said it was because of my choice of it being done medium-rare. Meal too slow