Pestana Cayo Coco Cayo Coco, Ciego de Avila, Cuba

By Michelle | Trip to Coco Cayo, Cuba

“Excellent resort”

This resort is mid sized, only 15 minute drive from airport and very well laid out. Check in was reasonably quick. There was no offer of porter service or directions as to how to get to our rooms. Just as you exit the lobby, there is a map of the resort and you MAY see a golf cart shuttle, but this is not at all obvious at check in. There is an onsite bank, small convenience/souvenir store, medical office and salon. Internet cards were available for purchase at 2 CUC per hour and the WIFI worked great. The restaurants and buffet were quite good. The Cuban and Italian a la cartes being our favorite. The beach grill food and food served at lunch just up from the beach was very good. The pool snack bar also had very good food, but service here can be painfully slow. The buffet was typical for Cuba, but service re cleaning and setting tables was very prompt. The pool is large and lots of lounges. Never an issue getting fresh beach towels. The beach is very nice, lots of lounges and shade areas. The beach can be small during high tide, but it is quite long. Wonderful sand and very little rock or debris. The rooms were basic, comfortable and very clean. The bathroom was very clean. Everything worked. Most days we got fresh towels without any issues. The only thing provided in the room was bottled water daily. Sometimes the coffee was refilled, sometimes not. No big deal for me. The public areas of the resort are very clean, including the bathrooms (most of the time). There was a couple of bathroom floods and shortages of toilet paper while we were there, but they were quick to clean things up. What can you expect when so many people are accessing the facilities? The hotel overall is in a good state of repair, and grounds are well cared for. The staff were attentive, friendly but did not appear to go above and beyond. I think that part of Cuba may be from a time that has passed. Staff now prefer monetary tips over gifts. My advice is to tip for exceptional service. There is a disco and small market within 5 minute walk, as well as Japanese restaurant and bowling alley. The double decker bus stops right at the resort lobby entrance. On site resort entertainment was OK. Typical for Cuba. Overall, we had a great week, no complaints and would definitely recommend for family or adult vacation.

The strong pointsBeach, rooms, a la carte restaurants, location The weak pointsNone that are worth mentioning.