Sandos Playacar Riviera Maya, Mexico
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Sandos Playacar Riviera Maya, Mexico
This spectacular beach front resort is nestled between an incredible half mile stretch of pristine, white sand beaches and a championship golf course designed by Robert Von Hagge. The resort is the ideal getaway for families, couples and friends, with plenty of activities to keep everyone entertained, day or night. From the Kids Club, Spa indulgences, dancing the night away at the Disco or simply lounging on the beach or poolside, Sandos Playacar Beach Resort has it all for the perfect holiday.
The Sandos Playacar Beach Resort Hotel in Riviera Maya is located on a stunning beach in the Playacar complexe, a short distance from Playa del Carmen, approximately 60 km from the Cancun airport.
Located nearby downtown Playa del Carmen, the beachside Sandos Playacar offers modern amenities in a tropical setting perfect for both family vacations and romantic getaways. Vacationers can spend their days strolling along the white sandy beach or soaking up the sun by one of nine pools, including a dedicated kids pool. Little ones will have a blast at the supervised kids club, while adults enjoy a pampering treatment at the spa or sip on a delicious margarita by the adults only beach area. After a day spent in paradise, guests can dine at a variety of delicious restaurants then visit the Cupcake Café for dessert, followed up a lively performance at the resort’s bustling Main Plaza.
• Variety of delicious dining options including a Cupcake Café for dessert
• Themed beach parties for every day of the week
• Located on a sprawling stretch of white-sand beach
Meal & beverage plans
All-inclusive plan
- Breakfast, lunch, snacks and dinner daily
- Unlimited national drinks, soft drinks, national and international wine and cocktails from 8am-2am, including the disco (18+) during operating hours
- 24-hour room service
Additional Inclusions
- WiFi in public areas
Stay at 1, Play at 2
Guests of Sandos Playacar Beach Resort can enjoy exchange privileges with sister property, Sandos Caracol Eco Resort with the following conditions:
- Exchange privileges are subject to availability and we will have a limited allotment of complimentary day passes available
- Guests must book their day pass at the front desk at Sandos Playacar
- The day pass schedule is from 11 a.m. until 11 p.m., taking into account the opening hours of the facilities and services
- Day pass includes access to the buffet restaurants (not to the à la carte restaurants)
- Ground transportation is not included and is at the guests’ expense
Wi-Fi available
• Free Wi-Fi available at designated hot spots
All room categories include
- Air-conditioning
- Hair dryer
- Mini-bar (stocked with soft drinks, beer and water)
- In-room safe
- Coffee maker
- Iron & Ironing board
- Telephone
Super Saver
Guests reserving this room type from December 1, 2018 onward, may receive any available room at time of check-in.
Bed size(s): 1 king-size bed or 2 double beds
Room(s): Balcony or terrace; Private bathroom with shower; Sitting area
Air conditioning: Yes
Internet: WiFi ($)
Cable television, Telephone, In-room safe, Hairdryer, Bathrobes & slippers for use during stay, VIP minibar, Ceiling fan, 24-hour room service, Coffee maker, Iron and ironing board
Occupancy: 1-3 adults; 3 adults and 1 child; 2 adults and 2 children (maximum occupancy of 4)
Riviera Family Queen Junior Suite
Bed size(s): 1 king-size bed and bunk bed for 3 or 2 double beds
Room(s): Balcony/terrace, Garden or pool view, Private bathroom with shower & hydro massage tub; integrated living area
Air conditioning: Yes
Internet: WiFi ($)
Room facilities:
Plasma television, Telephone, In-room safe, Alarm clock, Hairdryer, Bathrobes & slippers for use during stay, Minibar (mineral water, soft drinks & beer), Ceiling fan, 24-hour room service
Occupancy: 1-3 adults; 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5)
Note: This room category is formerly known as Riviera Junior Suite Family.
Riviera Family King Junior Suite
Bed size(s): 1 king-size bed and bunk bed for 3
Room(s): Balcony/terrace, Garden or pool view, Private bathroom with shower & hydro massage tub
Air conditioning: Yes
Internet: WiFi ($)
Room facilities:
Plasma television, Telephone, In-room safe, Alarm clock, Hairdryer, Bathrobes & slippers for use during stay, Minibar (mineral water, soft drinks & beer), Ceiling fan, 24-hour room service
Occupancy: 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5) . The minimum occupancy in this room type is 2 adults and 1 child
Hacienda Junior Suite
Bed size(s): 1 king-size bed or 2 double beds
Room(s): Balcony or terrace; Garden view; Private bathroom with shower; integrated living area with sofa bed; Shared outdoor swimming pool, jacuzzi and sundeck
Air conditioning: Yes
Internet: WiFi ($)
Plasma television, Telephone, In-room safe, iPod dock, Hairdryer, Bathrobes & slippers for use during stay, Minibar (mineral water, soft drinks & beer), Ceiling fan, 24-hour room service, Coffee maker, Iron and ironing board
Occupancy: 1-3 adults; 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5)
Royal Elite One Bedroom Suite
Bed size(s): 1 king-size bed and sofa bed
Room(s): Balcony or terrace; Garden view; Master bathroom with jacuzzi; Living and dining area with additional bathroom; Shared outdoor swimming pool, jacuzzi and sundeck
Air conditioning: Yes
Internet: WiFi ($)
Room facilities:
Plasma television, Telephone, In-room safe, iPod dock, Hairdryer, Bathrobes & slippers for use during stay, Minibar (mineral water, soft drinks & beer), Ceiling fan, 24-hour room service, Coffee maker
Occupancy: 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5; minimum occupancy 2 adults plus 2 children)
Note: This room category was formerly known as Hacienda 1 Bedroom Suite
Select Superior (Adults only 18+)
Bed size(s): 1 king-size bed or 2 double beds
Room(s): Balcony or terrace; Garden or pool view; Private bathroom with shower
Air conditioning: Yes
Internet: WiFi ($)
Select Club features: Adults only pool with swim-up bar, Access to exclusive Premium Clubs, Poolside snack bar with premium drinks, Private beach area, Exclusive Breakfast buffet and more!
Room facilities:Plasma television, Telephone, In-room safe, iPod dock, Hairdryer, Bathrobes & slippers for use during stay, Minibar (mineral water, soft drinks & beer), Ceiling fan, 24-hour room service, Coffee maker, Iron and ironing board, Bottle of sparkling wine and fruit plate upon arrival
Occupancy: 1-3 adults (maximum occupancy of 3)
Select Ocean Front (Adults only 18+)
Bed size(s): 1 king-size bed or 2 double beds
Room(s): Balcony or terrace; Ocean view; Private bathroom with shower
Air conditioning: Yes
Internet: WiFi ($)
Room facilities:
Plasma television, Telephone, In-room safe, Hairdryer, Bathrobes & slippers for use during stay, VIP minibar, Ceiling fan, 24-hour room service, Coffee maker, Iron and ironing board, Welcome fruit basket, Access to Select Club adults only facilities (18+)
Select Club features: Adults only pool with swim-up bar, Access to exclusive Premium Clubs, Poolside snack bar with premium drinks, Private beach area with beach bar and waiter service, Exclusive Breakfast buffet and more!
Occupancy: 1-2 adults (maximum occupancy of 2)
Note: This room category is formerly known as Superior Ocean Front.
Restaurants
Festival Grand Buffet
International | Buffet
Location: On Site
Notes: Dress code for buffet restaurant: Sleeveless shirts for men, wet clothes and bathing suits not allowed
Breakfast hours: 07:00-11:00
Lunch hours: 12:30-16:00
Dinner hours: 18:00-23:00
Le Gourmet
French | À la carte
Location: On Site
Notes: Casual dress code: Dresses, skirts, dress bermudas or jeans with casual tops or t-shirts. Sneakers, tennis shoes, dress sandals (no flip flops). No sleeveless shirts for men allowed., No reservations required
Dinner hours: 18:00 - 23:00
El Gaucho
Steakhouse | À la carte
Location: On Site
Notes: Casual dress code: Dresses, skirts, dress bermudas or jeans with casual tops or t-shirts. Sneakers, tennis shoes, dress sandals (no flip flops). No sleeveless shirts for men allowed., No reservations required
Dinner hours: 18:00 - 23:00
Asiana
Oriental | À la carte
Location: On Site
Notes: Casual dress code: Dresses, skirts, dress bermudas or jeans with casual tops or t-shirts. Sneakers, tennis shoes, dress sandals (no flip flops). No sleeveless shirts for men allowed., No reservations required
Dinner hours: 18:00 - 23:00
Il Piemonte
Italian | À la carte
Location: On Site
Notes: Casual dress code: Dresses, skirts, dress bermudas or jeans with casual tops or t-shirts. Sneakers, tennis shoes, dress sandals (no flip flops). No sleeveless shirts for men allowed., No reservations required
Dinner hours: 18:00 - 23:00
Fogo de Janeiro
Brazilian | À la carte
Location: On Site
Notes: Casual dress code: Dresses, skirts, dress bermudas or jeans with casual tops or t-shirts. Sneakers, tennis shoes, dress sandals (no flip flops). No sleeveless shirts for men allowed., No reservations required
Dinner hours: 18:00 - 23:00
Riviera Blue
Snack Bar
Location: Pool area
Notes: Cocktails, Domestic Brands
Lunch hours: 12:30-16:00
Additional comments: Drinks from 10:00 - 18:00
Blue Moon
Snack Bar
Location: By the beach
Additional comments: Snacks 10:00 - 17:00
Exclusive for the guests of the Select Club Adults Only section
Gourmex
Mexican | À la carte
Location: On Site
Notes: Casual dress code: Dresses, skirts, dress bermudas or jeans with casual tops or t-shirts. Sneakers, tennis shoes, dress sandals (no flip flops). No sleeveless shirts for men allowed., No reservations required
Dinner hours: 18:00-23:00
Riviera Grand Buffet
International | Buffet
Location: On Site
Notes: Dress code for breakfast - Casual (Bermudas, long shorts or capri pants, sneakers or sandals.No sleeveless shirts for men. No bathing suits allowed. Ladies must wear a bathing suit wrap or cover-up)
Breakfast hours: 07:00-11:00
Additional comments: Exclusive for the guests of the Select Club Adults Only section.
Chayita
Mexican Grill | À la carte
Location: On Site
Notes: Casual dress code: Dresses, skirts, dress bermudas or jeans with casual tops or t-shirts. Sneakers, tennis shoes, dress sandals (no flip flops). No sleeveless shirts for men allowed., No reservations required
Additional comments: Open from 11:00-02:00
Bars
Crêperie
Location: On Site
Notes: Snacks
Hours of operation: 11:00 - 24:00
Blue Moon Bar
Location: Beach
Notes: Open air, Juice
Hours of operation: 10:00-18:00
Additional comments: Beach snacks: 10:00 - 17:00
Riviera Lobby Bar
Location: Lobby
Notes: Domestic brands, Coffee
Hours of operation: 8:00-24:00
Riviera Blue
Location: Pool
Notes: Drinks, Snack bar
Hours of operation: 10:00 - 18:00
Additional comments: Lunch: 12:30 - 16:00
La Mision Disco
Location: Disco
Notes: Cocktails, Domestic brands
Hours of operation: 23:00-02:00
Additional comments: Adult only 18+
Cupcake Café
Location: On Site
Notes: Internet coffee bar
Hours of operation: 8:00 - 24:00
La Plaza Bar
Location: On Site
Notes: Cocktails, Domestic brands
Hours of operation: 09:00-24:00
Swim-up Bar (Wet Bar)
Location: Pool
Notes: Domestic brands, Cocktails
Hours of operation: 09:00-18:00
Iztapalapa Bar
Location: Poolside
Notes: Local drinks, Tropical cocktails
Hours of operation: 08:00 - 22:00
Additional comments: Exclusive for the guests of the Select Club Adults Only section
Extra features
Select Club (Adults only 18+ years)
Select Club Adults Only Section (Applicable to the Select Superior Room and Select Ocean Front Room categories)
Exclusive Inclusions:
• Swimming Pool for adults with lounge chairs and waiter service around the pool
• Pool Bar
• Pool concierge
• Select Club Adults Only Breakfast Buffet
• Access to all services and facilities of the Sandos Playacar Beach Resort
The Select Club Adults Only section has a Premium Club that offers selective services such as:
• Concierge service
• Premium liquor bar
• Canapés and coffee service
• Living room with TV
• WiFi included
Guest of this section will also have exclusive access to a dedicated beach area which offers:
• Hammocks and beach chairs
• Beach Bar
• Waiter service
Bonus features
Honeymoon Bonus
• Fruit basket in room
• 1 bottle of sparkling wine in room
Proof of marriage is required upon check-in. Honeymoon bonus must be requested at the time of booking.
Child Policy
• Children 0-1 years of age are free sharing room with 1 or 2 adults.
• Child (2-12 years old) pay special rate when sharing room with 1 or 2 adults.
*Baby cot on request, subject to availability at no extra charge.
*Room bedding on request subject to availability.
*Extra beds (roll-away) on request, subject to availability at no extra cost.
Exchange Privileges
Exchange privileges between Sandos Playacar and Sandos Caracol Eco Resort
• The exchange privileges are subject to availability due to a limited allotment of complimentary day passes available
• Guests will have to book their day pass at the hotel they are staying in: bookings should be made at the front desk at Sandos Playacar and at the concierge desk at Sandos Caracol
• The day pass schedule is from 11:00 a.m. until 11:00 p.m. taking into account the opening hours of our facilities and services
• The day pass includes access to the buffet restaurants, and NOT to any of the à la carte restaurants
• Ground transportation is not provided and will be at the expense of the guest
Family Area
New family area
• Transportation from the family area to the beach area
• Oceanfront main pool and swim-up bar with water park for kids
Added value
Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort. Guests of either property have access to the services and amenities of both properties. Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included. Additional restrictions apply, please contact hotel front desk for full details.
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- All taxes
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Other fees
- $1.35 USD (plus tax) per room/per night
- Paid directly to the hotel
- Government of Quintana Roo environmental tax
Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.
New minimum check in age is 18+ years old.
Student Groups or Spring/Summer Breakers:
The hotel does not allow groups of students nor spring/summer breakers. Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room.
Check-in time: 15:00
Check-out time: 12:00
Food & Beverage
11 restaurants including 2 buffets; 6 a la carte service featuring French, Asian, Mexican, Argentinian, Brazilian rodizio and Italian cuisines; Poolside snack bar; Mexican Grill and Coffee/Desserts
6 bars including Lobby bar, Outdoor bar, Disco (18+), Select Club bar (adults only 18+)
Activities
9 pools including 1 exclusively for Select Club Adults Only section and 5 for children; 2 tennis courts; Water sports centre with snorkeling equipment (1 hour per day), Sailing & Kayaks (lessons not included, insurance fee applies), Games room (billiards, ping pong, backgammon, chess, dominoes and cards), Daily activities program (Aerobics, beach activities, Pool games and water aerobics, water basketball, Bicycle tours during the day, Zumba); Evening entertainment (shows and theme nights at the Plaza, Disco (ages 18+), Mini Golf, Mini Eco Park, Supervised Kids Club (4-12 years), Teens Club (13-17 years)
Health & Relaxation
Spa (swimming pool and solarium only for adults), Gym & Sauna (18 +)
Other Services ($)
Spa, Car rental, Shopping area, Photo shop, Medical Service, Temazcal experience, Beauty shop, Weddings and events, Babysitting service, Motorized water sports
Additional fees might apply
Family vacation
Family fun is central at this resort that is equipped with a dedicated children’s pool and a supervised club with kid-friendly activities. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.
Weddings & Honeymoons
Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.
To book travel for your wedding group, request a quote from us. Call 905-799-3000 or info@justtraveldeals.ca
To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.
Check in:03:00 PM Check out:12:00 PM Number of rooms:819 Number of floors:4 Year built:1995 Year last renovated:2010
Location
- Located on the southern edge of Playa del Carmen
- On a white sandy beach in the gated community of Playacar
- Within walking distance to downtown Playa and Fifth Ave
- 60 kilometres from Cancun airport
- Address:
- Paseo Xaman-Ha Manzana 1, Lote 1 Quintana Roo Mexico 77710
Ideal for
What to expect
- Room
- Quality / Price
- Front desk / Reception
- Beaches
- Location
- Bathroom
- Staff / Crew
- Cleanliness
- Business Services
- Food / Restaurants
“Excellent Family Resort”
We were an extended family of 10 visiting the resort. We asked to be placed close together, and were. The resort itself was very large, so be prepared for walking. A tram is available if needed...... The resort itself was clean and well kept with beautiful gardens, as well as animals to amuse the children- cats with kittens, a small compound with barn animals (completely unobtrusive). The water park was fabulous as were the myriad pools. The beach was sandy and a gentle decline into the ocean. We were actually able to walk into Playa del Carmen via the beach. There were plenty of beach and deck chairs. Although the children only made use of the kids' club one day- there was lots on and they were all pleased. In terms of sports equipment, the basketballs went missing regularly, so despite the net, they could not play. There was a delay in getting tennis balls- that whole area was disorganized. The bicycle rental (free) worked perfectly. We were pleased with the service. However, our first room was in need of repair and the terrace door could hardly be opened. There was a musty smell which gave my spouse a terrible headache and forced him to sleep outside the room the second night in one of the young family's rooms. We then asked for a change and it was given no problem. The second room was as opposite as could be- in excellent shape with no musty smells. The rooms were beautifully set up for families with more than two children- the bunkbeds slept two on the bottom and one on top. There were many many families at the resort- so be prepared! The young families often ordered room service at night after a busy day- it was delicious and came promptly. The food was so so in my opinion- plentiful and fresh, but somehow missed the mark in the specialty restaurants. But I am a self confessed foodie so I consider myself a bit over-critical. All in all, I would definitely recommend for families- and the adult only section would allow adults a separate world if desired.
The strong points
Pools, beach, water park, location, grounds.
The weak points
Occasional room not renovated but in service, food not as good as it could be.
“Great food, amazing beach, friendly staff!”
Our family stayed for a week at Sandos Playacar, and we were very pleased with our stay. The food was excellent, with a lot of variety and always very freshly prepared at the buffets. The restaurants provided very nice menu choices as well. The beach was beautiful and had perfect swimming conditions, this is where we spent most of our time. The staff was always friendly and helpful.
The strong points
Great food and amazing beach.
The weak points
The jacuzzi wasn’t working in the family section, as we found out on one rainy day we were hoping to warm up.
“Sandos Playacar ❤️”
This is my third visit to this resort and I have to say that each time my experience gets better. Your staff is very friendly and the food is amazing. I can’t wait to come back.
The strong points
Nightly entertainment is amazing. Good food and great service from friendly staff
The weak points
The music by the pool needs to be more upbeat. You should have a Karaoke night
“Wonderful resort for families”
We were travelling with a large group and were given adjacent rooms as we requested. We stayed in the family king suite and it was spacious and clean. The food was great for both adults and kids, and the a la carte restaurants did a good job of accommodating our large party, and the staff was very friendly and fun. Both the family pool and the main pool were clean and nicely laid out. The beach area was large with many umbrellas so we didn't have a problem getting shade. We thoroughly enjoyed our stay and would go back again.
The strong points
Good food, clean, large complex, decent wifi in common areas, nice pools, friendly staff.
The weak points
Not enough places to sit and have a drink away from the nightly shows, if you are not looking for a loud place. Wifi was spotty.
“It was a place I will go back to”
Simply amazing , the staff was absolutely fantastic. The beach was so close and very clean.
The strong points
Greeted with a very welcoming attitude. Check in was easy. Rooms were clean. Great food . Great drinks , once again the staff was simply amazing. WIFI sucked in our room it did not work at all but I didn’t go to Mexico to be in my phone
The weak points
Checking out , the attendant did not ask how we enjoyed our stay , basically just paid and left . Staff could have been more friendly on checkout
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