Sandos Caracol Eco Resort Riviera Maya, Mexico
About Riviera Maya, Mexico
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Sandos Caracol Eco Resort Riviera Maya, Mexico 
The Sandos Caracol Eco Resort in Riviera Maya is an all-inclusive Hotel in Playa del Carmen. Located on a beautiful unspoiled white sand beach, the resort is only 45 minutes from the Cancun airport and just 15 minutes from downtown Playa del Carmen.
Located just steps from a pristine stretch of beach in Playa del Carmen, Sandos Caracol Eco Resort offers guests of all ages a fun-filled Mexican getaway. Younger guests will have a blast at the kids club with exciting activities and a mini water park with smaller water slides for kids, while parents and teens can test out 29 thrilling water slides at the on-site water park. Head to the pristine beachfront and soak up the sun or explore your destination’s natural beauty as you snorkel in the resort’s natural cenotes.Unwind with a peaceful yoga session on the riverside deck or treat yourself to a relaxing treatment at the on-site Sandos Spa. In the evenings, enjoy live Xcalacoco Events to learn about the area’s ancient traditions, history and culture before indulging in delicious dining options.
Along a Caribbean Sea beach, this upmarket all-inclusive resort is 1 km from Grand Coral Riviera Maya golf course and 16 km from Xplor Park Cancun adventure park.
Elegant rooms and suites come with flat-screens and minibars, as well as balconies or terraces. Upgraded quarters add whirlpool tubs or hot tubs. Some are in an adults-only area.
Parking is included, as are meals and drinks served in 8 restaurants, 7 bars and a nightclub, with vegetarian, poolside and Italian options available. Other amenities consist of an outdoor water park and tennis courts, plus a kids’ club and an airport shuttle. A spa, a beach club and a gym are adults-only.
• Visit the sprawling on-site water park with 29 slides for all ages
• Snorkel in the resort’s picturesque natural cenotes
• Enjoy a serene yoga session on the peaceful riverside deck
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
Sandos Caracol Eco Resort is an all-inclusive, family friendly resort situated beachfront in Playa del Carmen offering a water park featuring splash areas and 29 slides, recently expanded with seven new slides exclusively for teens and adults and five for children. Sandos Caracol Eco Resort is also fantastic for nature-lovers and explorers, as the resort lies in the middle of a lush green area at the edge of an exotic jungle, surrounded by cenotes, mangroves and natural lagoons: an ecologically-rich environment for those who dream about a perfect beach escape.
This resort is divided into three distinct sections:
- Family Section: Guestrooms in this section have been designed for families. For even more amenities, reserve a Signature Eco room.
- The Select Club: This secluded section caters to adults only (ages 18 years and over) and includes upgraded amenities including a private pool, beachfront clubhouse and Jacuzzi area.
- Royal Elite: This luxurious section is situated only a few steps from the beach with rooms accommodating guests of all ages.
Please refer to the "Accommodations" section for descriptions of each room category.
Meals & beverages plans
All-inclusive plan
- Breakfast and lunch (buffet) and dinner (buffet or à la carte) daily
- Unlimited domestic and international beverages
All Nature Experience
Learn to live like the ancient Mayans throughout the week with activities and performances for adults and children inspired by regional history and culture.
The All Nature Experience is a unique interactive program that allows guests to discover the Mayan culture on distinctive natural surroundings. At Sandos Caracol Eco Resort, the All Nature Experience is a way of being, living and thinking. Weekly activities program include daily eco tours, swimming a a cenote (natural sink hole), photo safari, bicycle tour, sensory experience, Mayan ball game, Sandos survivor and Mayan survivor, nature trails and meditation sessions on the beach. Witness Mayan representative ceremonies, visit a Mayan herb garden, plant indigenous plant species and participate in natural treatments and ancient rituals at the spa.
Guest are welcome to participate in All Nature Experience events, Adventure activities, Nature activities, Flora and Fauna sessions and Eco Education. Activities for the entire family are at your disposal.
Stay at 1, Play at 2
Guests of Sandos Caracol Eco Resort can enjoy exchange privileges with sister property, Sandos Playacar Beach Resort with the following conditions:
- Exchange privileges are subject to availability and we will have a limited allotment of complimentary day passes available
- Guests must book their day pass at the front desk at Sandos Caracol
- The day pass schedule is from 11 a.m. until 11 p.m., taking into account the opening hours of the facilities and services
- Day pass includes access to the buffet restaurants (not to the à la carte restaurants)
- Ground transportation is not included and is at the guests’ expense
Added value
Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort. Guests of either property have access to the services and amenities of both properties. Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included. Additional restrictions apply, please contact hotel front desk for full details.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Other fees
- $1.35 USD (plus tax) per room/per night
- Paid directly to the hotel
- Government of Quintana Roo environmental tax
Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.
All room categories include
- Air-conditioning with individual climate control
- Hair dryer
- Safety deposit box (laptop size)
- Bathroom equipped with shower
- Mini-bar (including snacks restocked daily)
- Vanity mirror
- Iron & Ironing board
- Bathrobes and slippers
Super Saver Standard Room
A limited number of rooms available at reduced rates!
Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Balcony or terrace with garden, jungle or pool view, Bathroom with shower, Rooms located in the Family section of the resort
Air conditioning: Yes
Room facilities
Telephone, Cable television, safe, hairdryer, radio alarm clock, Mini bar (refreshed daily), water dispenser, iron and ironing board
Standard Room
Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Balcony or terrace with garden, jungle or pool view, Bathroom with shower, Rooms located in the Family section of the resort
Air conditioning: Yes
Room facilities
Telephone, Cable television, safe, hairdryer, radio alarm clock, Mini bar (refreshed daily), water dispenser, iron and ironing board
Eco Family Superior Room
Bed size(s): 1 king-size bed and bunk bed for two children
Rooms: Balcony or terrace; Jungle view; Bathroom with shower
Air conditioning: Yes
Internet: WiFi
Room facilities
Telephone, LED TV, In-room safe (laptop size), hairdryer, Bathrobes and slippers for use, Water dispenser, Mini bar (refreshed daily), 24 hr room service, Iron and Ironing board
Occupancy: 1-3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)
Eco Family Suite
Bed size(s): 1 king-size bed, Separate area with bunk bed for 3 children
Rooms: Jungle view; Balcony with kids' plunge pool, Family bathroom with 2 showers, 2 sinks and WC
Air conditioning: Yes
Internet: WiFi
Room facilities
Telephone, LED TV, In-room safe (laptop size), hairdryer, Bathrobes and slippers for use, Water dispenser, Mini bar (refreshed daily), 24 hr room service, Iron and Ironing board
Occupancy: 3 adults and 2 children OR 2 adults and 3 children (maximum occupancy of 5). Minimum occupancy is 2 adults and 2 children or 3 adults
Eco Family Penthouse
Bed size(s): Master bedroom with 1 king-size bed; Separate room with bunk bed for 3 children
Rooms: Balcony or terrace; Jungle view; Each bedroom with its own bathroom each with shower
Air conditioning: Yes
Internet: WiFi
Room facilities
Each bedroom with LED TV, Telephone, LED TV, In-room safe (laptop size), hairdryer, Bathrobes and slippers for use, Water dispenser, Mini bar (refreshed daily), 24 hr room service, Iron and Ironing board, Master bedroom with Bluetooth music network
Royal Elite Superior
Designed to be ecologically sustainable, this section of the hotel boasts ultra-efficient air conditioning units. Solar-powered water heating systems have been installed in each room. Each room also has in-room LED lighting systems and internal water recycling system.
Bed size(s): 1 king-size bed or 2 double beds
Rooms: Balcony or terrace; Pool or Ocean view; Bathroom with shower
Air conditioning: Yes
Internet: WiFi
Room facilities
Telephone, 42 inch flat screen television, iPod player, In-room safe (laptop size), fully-stocked mini-bar including snacks (refreshed daily), 24-hour room service, water dispenser, hairdryer, iron and ironing board, Bathrobes & slippers for use during stay
Occupancy: 1 - 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)
Royal Elite One Bedroom Suite
Designed to be ecologically sustainable, this section of the hotel boasts ultra-efficient air conditioning units. Solar-powered water heating systems have been installed in each room. Each room also has in-room LED lighting systems and internal water recycling system.
Bed size(s): Bedroom with 1 king-size bed
Rooms: Terrace; Pool or Ocean view; Bathroom with shower; Living room with double sofa bed
Air conditioning: Yes
Internet: WiFi
Room facilities
Telephone, 42 inch flat screen television, iPod player, In-room safe (laptop size), fully-stocked mini-bar including snacks (refreshed daily), 24-hour room service, water dispenser, hairdryer, iron and ironing board, Bathrobes & slippers for use during stay
Occupancy: 1 - 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)
Royal Elite Penthouse
Designed to be ecologically sustainable, this section of the hotel boasts ultra-efficient air conditioning units. Solar-powered water heating systems have been installed in each room. Each room also has in-room LED lighting systems and internal water recycling system.
Bed size(s): Bedroom with 1 king-size bed, sofa bed and hydro-massage tub
Rooms: Balcony or terrace; Pool or Ocean view; Bathroom with shower
Air conditioning: Yes
Internet: WiFi
Room facilities
Telephone, 42 inch flat screen television, iPod player, In-room safe (laptop size), fully-stocked mini-bar including snacks (refreshed daily), 24-hour room service, water dispenser, hairdryer, iron and ironing board, Bathrobes & slippers for use during stay
Superior Select Club - Adults Only 18+
Bed size(s): 1 king-size bed or 2 double bedsRooms: Balcony; Jungle view; Bathroom with shower; Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes
Internet: WiFi
Select Club privileges include:
Private check-in at exclusive Select Club Adults Only reception, Private concierge, Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area, Exclusive à la carte restaurant for breakfast and lunch with delicious gourmet dishes, Exclusive beach area with hammocks, lounge chairs, Bali beds and waiter service
Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Fully-stocked mini-bar including snacks (refreshed daily), Iron and Ironing board, WiFi, Welcome bottle of sparkling wine and fruit plate upon arrival, Plush bathrobes, 24-hour room service
Occupancy: 1 - 3 adults (maximum occupancy of 3)
Deluxe Select Club - Adults Only 18+
Bed size(s): 1 king-size bed and 1 sofa bed
Rooms: Balcony; Jungle view; Bathroom with shower; In-room hydro-massage tub; Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes
Internet: WiFi
Select Club privileges include:
Private check-in at exclusive Select Club Adults Only reception, Private concierge, Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area, Exclusive à la carte restaurant for breakfast and lunch with delicious gourmet dishes, Exclusive beach area with hammocks, lounge chairs, Bali beds and waiter service
Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Fully-stocked mini-bar including snacks (refreshed daily), Iron and Ironing board, WiFi, Welcome bottle of sparkling wine and fruit plate upon arrival, Plush bathrobes, 24-hour room service
Select Club Penthouse - Adults Only 18+
Bed size(s): Master bedroom with 1 king-size bed
Rooms: Jungle view; Terrace with large hydro-massage tub; Bathroom with shower; Separated living room with sofa bed, Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes
Internet: WiFi
Select Club privileges include:
Private check-in at exclusive Select Club Adults Only reception, Private concierge, Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area, Exclusive à la carte restaurant for breakfast and lunch with delicious gourmet dishes, Exclusive beach area with hammocks, lounge chairs, Bali beds and waiter service
Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Fully-stocked mini-bar including snacks (refreshed daily), Iron and Ironing board, WiFi, Welcome bottle of sparkling wine and fruit plate upon arrival, Plush bathrobes, 24-hour room service
Occupancy: 1 - 3 adults (maximum occupancy of 3)
Food & Drink
- 8 restaurants, including 3 buffets (International, Italian and Mexican (seasonal)), 6 a la carte featuring Mediterranean, Brazilian, Japanese, Steakhouse, Italian and Vegan cuisines
- 10 bars
Activities
- 3 pools, including Chill Out pool, Main pool with activities, and exclusive pool for Select Club Adults Only
- Aqua park with sections designed for kids of all ages.
- Daytime activities including Aqua gym, beach volleyball, Beach soccer, Non-motorized water sports, Water polo, Tennis and Eco-activities
- Kids Club with supervised activities for children ages 4-12
- Nighttime entertainment
- Mini-farm Animal Keepers activities
- Wi-Fi in designated public areas of the hotel
Health & Relaxation
- Fitness centre
- Morning meditation
- Zumba
- Spa del Mar ($)
Other Services ($)
- Spa (18+)
- Golf nearby
- Scuba diving and reef snorkeling trips
- Car rentals
- Romantic dinners on the beach
- A la carte wines
- ATM machine and currency exchange
- Photo shop
- Medical services
- Laundry services
- Wedding services, unique wedding locations (one of a kind gazebo on the beach, ocean front roof top terrace, cenote)
- Babysitting service
Additional fees might apply
Eco Family Superior Suite Quebec Gateway
Internet services
Wi-Fi available
• Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snacks in designated restaurants
• Free Wi-Fi available Select Club Adults Only facilities that include, Select Adults Only Pool, Select Adults Only Beach Club House
• Free Wi-Fi available in all Royal Elite Room Categories
• Free Wi-Fi is also available in the Signature Eco collection guestrooms
Restaurants
La Laguna
International | Buffet
Location: On Site
Notes: Air conditioning
Breakfast hours: 7:00 - 11:00
Lunch hours: 12:30 - 16:00
Dinner hours: 18:00 - 23:00
Additional comments: Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants.
Las Mascaras
Mexican | Buffet
Location: On Site
Notes: Air conditioning, Casual dress code
Dinner hours: 18:00 - 23:00 (seasonal)
Additional comments: Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants.
Snack and Drink Service: 16:00 - 18:00
El Templo
Japanese | À la carte
Location: On Site
Notes: Air conditioning, Reservations required, Restrictions, Teppanyaki grill tables
Dinner hours: 17:30-23:00
Additional comments: Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants. Reservations are required for this restaurant and can be made at the concierge desk.
Los Lirios
Steak & Fish club | À la carte
Location: Beach
Notes: First come first served, Restrictions
Dinner hours: 17:30 - 23:00
Additional comments: No reservations are required and there is no limitation to use this restaurant for guests. | Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants.
La Toscana
Italian | À la carte / Buffet
Location: On Site
Notes: Air conditioning, Buffet for breakfast and lunch, À la carte for dinner
Breakfast hours: 07:00-11:00
Lunch hours: 12:30-16:00
Dinner hours: 17:30 - 23:00
Additional comments: Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants.
Snack and Drink Service: 23:00 - 05:00
La Riviera
Mediterranean | À la carte
Location: Beach
Notes: Dress code, First come first served, Restrictions
Dinner hours: 17:30 - 23:00
Additional comments: Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants.
Salvia
Vegan | À la carte
Location: On Site
Notes: Reservations required
Dinner hours: 17:30-23:00
Additional comments: Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants.
Fogo de Brazil
Brazilian Rodizio | À la carte
Location: On Site
Notes: Reservations required
Dinner hours: 17:30-23:00
Additional comments: Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants.
Bars
El Manglar
Location: Sports bar
Notes: Domestic brands, Selected International brands
Hours of operation: 10:00 -24:00
El Mapache
Location: Lounge bar
Notes: Cocktails, Domestic brands, Selected International brands
Hours of operation: 18:00 - 24:00
La Tortuga
Location: Poolside
Notes: Cocktails, Domestic brands, Selected International brands
Hours of operation: 10:30 - 18:00
Theatre Bar
Location: Theatre
Notes: Cocktails, Domestic brands, Selected International brands
Hours of operation: 16:00-23:00
Beach Bar
Location: Beach
Notes: Cocktails, Domestic brands, Selected International brands
Hours of operation: 10:30 - 18:00
Iguana
Location: Pool bar
Notes: Cocktails, Domestic brands, Selected International brands
Hours of operation: 10:30-18:00
Extra features
Select Club (Adults only 18+ years)
Select Club Adults Only Section (Applicable to Select Club Superior, Select Club Deluxe Room and Select Club Penthouse categories)
Club Inclusions:
• Private check-in at exclusive Select Club Adults Only reception
• Private concierge
• Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area
• An exclusive a la carte restaurant for breakfast and lunch with delicious gourmet dishes
Select Club Adults Only Ocean Front Club House features include:
• Concierge to make sure everything is perfect for your enjoyment
• Towel service
• Lockers & Showers
• Premium liquor bar and snacks
• Selection of books and reading area
• Living room with TV and video games
• Pool table
• Free WiFi access
The beach area offers:
• Hammocks
• Lounge chairs
• Bali beds
• Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
Bonus features
Honeymoon Bonus
• Fruit basket in room
• A bottle of sparkling wine in room
Please request at the time of booking. Proof of marriage will be required upon check-in.
Child Policy
• Children 0-1 years of age are free sharing room with 1 or 2 adults
• Child (2-12 years old) pays special rate when sharing a room with 2 adults
*Baby cot on request, subject to availability at no extra charge.
*Room bedding on request subject to availability.
*Extra beds (rollaway) on request, subject to availability at no extra cost.
Bonus (Added Values)
All Nature Experience! Included in the all inclusive are 40 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!
Water Park
Additional slides for kids, as well as the exclusive slides for teens and adults, have now been opened and all guests are able to enjoy the water fun with the entire family.
Kids always have a blast at the Sandos Caracol Eco resort water park, including the big kids too! The gigantic water slides are designed for teens and adult of which they can slide, swirl and twist their way down.
Note: The water park is part of the all inclusive program at Sandos Caracol Eco Resort! See additional facts below:
• Water park with 29 fun slides and water games surrounded by water spouts for children & adults
• Part of the all inclusive program at Sandos Caracol Eco Resort
• Minimum height for the 5 new kid's slides: 1.10 meters / 3 feet 7 inches - minimum height for the 7 teens/adults' slides: 1.40 meters / 4 feet 7 inches
• Maximum weight for all new slides: 130 kilos / 287 lbs
Exchange Privileges
Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort
• The exchange privileges are subject to availability due to a limited allotment of complimentary day passes available
• Guests will have to book their day pass at the hotel they are staying in: bookings should be made at the front desk at Sandos Playacar and at the concierge desk at Sandos Caracol
• The day pass schedule is from 11:00 a.m. until 11:00 p.m. taking into account the opening hours of our facilities and services
• The day pass includes access to the buffet restaurants, and not to any of the à la carte restaurants
• Ground transportation is not provided and will be at the expense of the guest
Weddings
Caribbean Fantasy
From $3,990 USD (Prices are subject to change at any time)
Your Ceremony Includes:
• Symbolic ceremony
• Spectacular setup for your ceremony in the gazebo on the beach
• Arch with natural flowers
• Rose petals for the aisle during the ceremony
• Background music during the ceremony (iPod or CD)
• 1 bouquet and 1 boutonnière
Your Reception Includes:
• Private cocktail hour with canapés (duration: 1 hours)
• Private dinner on the beach (duration: 3 hours)
• Sparkling wine for the wedding toast
• 3 tier custom made wedding cake
• DJ, light and sound during dinner (duration: 3 hours)
Additional Benefits For The Wedding Couple:
• Wedding organization and personalized service from our wedding coordinator
• Menu tasting for 2 people
• Steaming service for the wedding outfit
• 1 make-up and 1 hairstyle (excludes trial) at the Sandos Spa
• Commemorative certificate in the form of the “Sandos Wedding Tree”
• Couple’s massage at the Sandos Spa (duration: 50 minutes)
• Upgrade to the next available room category for the couple (subject to availability)
• Complimentary honeymoon package for the couple
Package includes 30 people. Additional guests: $69 USD per person. Combinable with a legal ceremony.
Emerald Breeze
From USD 3,500 (Prices are subject to change at any time)
Your Ceremony Includes :
• Symbolic ceremony
• Spectacular setup for your ceremony on the ocean front rooftop terrace
• Background music during the ceremony (iPod or CD)
• 1 bouquet and 1 boutonnière
Your Reception Includes:
• Private cocktail hour with open bar (duration: 1 hour)
• Private dinner reception on the rooftop terrace (duration: 3 hours)
• DJ, light and sound during dinner (duration 1 hour)
• Sparkling wine for the wedding toast
• 2 tier wedding cake
• 4 floral centerpieces for dinner
Additional Benefits for the Wedding Couple:
• Wedding organization and personalized service from our wedding coordinator
• Steaming service for the wedding outfit (arrival 3 days prior required)
• 1 make-up and 1 hairstyle (excludes trial) at the Sandos Spa
• Commemorative certificate in the form of the “Sandos Wedding Tree”
• Couple’s massage at the Sandos Spa (duration: 25 minutes)
• Upgrade to the next available room category for the couple (subject to availability)
• Complimentary honeymoon package for the couple*
• Up to USD 2,000 discount off wedding package based on number of rooms booked*
Package includes 30 people. Additional guests: from USD 75 per person. Combinable with a legal ceremony.
Green Wedding
From USD 3,150 (Prices are subject to change at any time)
Your Ceremony Includes :
• Symbolic ceremony *
• Natural setup on the deck of the “Cenote Cristalino”
• Live Mayan drum music during the ceremony
• Flower arrangement for the minister’s table
• 1 bouquet and 1 boutonnière
• Organization to plant a tree to honor your special day
• Organization of donations to the less fortunate
Your Reception Includes:
• Private dinner reception (duration: 3 hours)
• Wedding toast with sparkling wine
• 1 tier wedding cake
Additional Benefits for the Wedding Couple:
• Wedding organization and personalized service from our wedding coordinator
• Commemorative certificate in the form of the “Sandos Wedding Tree”
• Romantic boat ride with sparkling wine and chocolate covered strawberries (with prior reservation)
• Temazcal ritual for the couple at the Sandos Spa
• Complimentary honeymoon package for the couple*
• Up to USD 2,000 discount off wedding package based on number of rooms booked*
• *Optional: Mayan ceremony (extra charge applies)
Package includes 30 people. Additional guests: USD 59 per person. Combinable with a legal ceremony.
Minimum check in age is 18+ years old.
STUDENT GROUPS or SPRING/SUMMER BREAKERS
The hotel does not allow groups of students nor spring/summer breakers. Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room.
Check-in time: 15:00
Check-out time: 12:00
- Accommodates 5 or more
- FREE unlimited access to the largest water parks down south
- A selection of resorts offer water parks directly on site
Family Vacation
Sandos Caracol Eco Resort has attractions and activities to keep the whole family entertained each day.
Aqua Park
Designed kids of all ages (from toddlers to grown ups). Featuring 29 water slides, Poolside snack bar, Multiple play areas, Showers and bathrooms, Lifeguard supervision.
Weddings & Honeymoons
Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.
To book travel for your wedding group, request a quote from us. Call 905-799-3000 or info@justtraveldeals.ca
To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.
Guests celebrating their Honeymoon will receive a fruit basket and bottle of sparkling wine in their room. This must be requested at time of booking.
Location
- Riviera Maya
- Beachfront
- 52 kilometres from Cancun International Airport
- 15 minutes from downtown Playa del Carmen
- Address:
- Carr Chetumal Pto Juarez 295 Km Quintana Roo Mexico 77710
Ideal for
What to expect
Room
Quality / Price- Front desk / Reception
- Beaches
- Location
- Bathroom
- Staff / Crew
- Cleanliness
- Business Services
- Food / Restaurants
“Fabulous family resort”
We had a terrific time at Sandos Caracol Eco Resort! We stayed for 7 days but felt that we were not ready to leave and would do 10 days next time. Lots to do on the resort but everything is still very walk able. We visited Sandos Playacar as well for the day, beautiful beach bu the resort was huge and seemed that there would be a awful lot more walking than Carocol. We also loved the amount of jungle on the Carocol property. It provided for a secluded feeling and also provided reprieve from the sun when needed. The facilities were all very clean and the kids club was top notch!! We loved all the wildlife as well. The monkeys and peacocks were favourites for sure. My only recommendation would be to consider carefully where you put the designated smoking areas. While the people who smoked were very consider for the most part to smoke in the designated areas, the one located by the main pool near the kids section was located beach side and the breeze off the water placed the smoke directly across the kids pool. Other than that we loved our vacation.
The strong points
The weak points
“Amazing resort!”
Myself, my husband and my parents stayed at this resort. Lots of eco tours that are included with your stay. The bellboys were very helpful with getting us to the restaurant that is furthest away from the main lobby (my Dad has mobility issues) by taking us on the golf cart. We stayed in the adults only section.
The strong points
Friendly, helpful staff. The landscape of the resort is well kept. Lots of activities to do that are included in the stay.The weak points
The beach is rocky but this is the only weak point to this resort.“Sandos Eco Resort”
Got upgraded to a nice room. The pool was under construction even after I emailed the hotel before my trip and they said no construction. Our daughter loved the water slides. We did a snorkel trip from the dive shop and it was really windy. My daughters snorkel was broken and the boat left no where to been seen. It was very scary to say the least. I filed a complaint but never receive anything compensation. The bartenders were great and very friendly. Kids club was fun. The romantic boat ride was nice. It was a really cool resort with lots to do.
The strong points
Lots to see and do. Many animals and a cool jungle feel. The shows were awesome. Water slides were fun. They let kids participate in the Fantasy show and my daughter loved it (age9).The weak points
The water park pool area was under construction and I had emailed the hotel before I came and they said no renovations. The food wasn’t that good. No soap in the room. The resort is hard to navigate.“Great time”
The rooms were really nice and clean. The staff was friendly and helpful. There were always beach chairs and plenty of towels. The shows were very good. I liked the water jug in the room just be sure to bring your own bottle to refill if you'd like to carry it with you. There was a lot to do right on the resort. All of the wildlife was really cool as well.
The strong points
Great room. Good food. Great beach. WiFi was excellent.The weak points
Reservations at the restaurants would be better. There were two we didn't get to because the wait was too long. Also we got tagged for the Sandos buy-in presentation. Don't do it. They say 90 mins but took 3 hrs. Bathrooms at kids waterpark not good.******* Click to view Best Luxury Hotels in Riviera Maya *******
