Iberostar Tucan Riviera Maya, Mexico

The Iberostar Tucan sits on the Caribbean beach of Playacar along the Mayan Riviera and is surrounded by a natural ecosystem with abundant vegetation and diverse animal life. A great option for family vacations, where visitors can relax in perfect harmony with nature and enjoy a generous variety of activities and dining services.

The Iberostar Tucan is a luxurious resort located on beautiful white-sand Playacar Beach. This Riviera Maya hotel is only a few kilometers to lively Playa del Carmen and approximately 60 km from Cancun airport.

Iberostar Tucan features a beachfront location on Playacar beach, just a short walk to downtown Playa del Carmen and the ferry to Cozumel. Admire this Green Globe-Certified resort’s lush indigenous flora and fauna – including monkeys, tropical birds, fish and turtles – on your way to the fine sandy beach. With seven bars and seven restaurants offering buffet and a la carte options everything from sushi at El Bonsai to complimentary ice-cream to drinks by the pool are all on the menu. Guests have an array of available land and water sports, daily complimentary activities, and nightly live entertainment. Drop the kids off at the well-supervised kid’s club or enroll them in Spanish lessons. Play some tennis, learn a few dance moves, and check out the PADI Certified Scuba Center.

• Scenic beachfront location with lush tropical vegetation
• Within walking distance of Playa del Carmen
• A paradise for water sports and diving

This all-inclusive, beachfront resort is surrounded by a natural ecosystem with abundant vegetation and diverse animal life. The Iberostar Tucán is perfect for family vacations where visitors can relax in harmony with nature as well as enjoy a variety of activities and dining services.

Meal & beverage plans

All-inclusive plan

• Breakfast, lunch, snacks and dinner daily
• Room service included from 11am to 11pm (restrictions may apply)
• Unlimited domestic and select international alcoholic and non-alcoholic drinks

Reservation required for à la carte restaurants (3 reservations per week).

Additional inclusions

• Kids Club (4-12 yrs old)
• Select activities and entertainment (see "Facilities & Services" for more details)
• Use of beach and pool chairs and towels
• WiFi

Stay at 1, Play at 2!

Guests staying at The Iberostar Tucán also have access to all services and facilities at Iberostar Quetzal.

Internet services

FREE Wi-Fi throughout resort

Complimentary Wi-Fi is accessible in the hotel lobbies, common areas, and rooms and meeting facilities; guests are required to use their own devices.

All room categories include

• Air-conditioning
• Ceiling fan
• Hair dryer
• Mini-bar (restocked daily with water, beer and soft drinks)
• Flat screen TV

• Digital in-room safe
• Coffee maker
• Iron & Ironing board
• Bathroom equipped with shower
• Alarm clock

Double Room

Room facilities: Telephone, Mini-bar stocked every 2 days, Room service from 11:00 am to 11:00 pm, Flat screen TV, Alarm clock, Ceiling Fan, Coffee maker, Digital safe, Iron & ironing board

Occupancy: 1-4 adults, 2 adults and 2 children (Maximum occupancy of 4 guests)

Double Near Pool

Room facilities: Telephone, Mini-bar stocked every 2 days, Room service from 11:00 am to 11:00 pm, Flat screen TV, Alarm clock, Ceiling Fan, Coffee maker, Digital safe, Iron & ironing board

Occupancy: 1-4 adults, 2 adults and 2 children (Maximum occupancy of 4 guests)

Junior Suite

Room facilities: Telephone, Mini-bar stocked every 2 days, Room service from 11:00 am to 11:00 pm, Flat screen TV, Alarm clock, Ceiling Fan, Coffee maker, Digital safe, Iron & ironing board, Bathrobe and slippers

Occupancy: 1-4 adults, 2 adults and 2 children (Maximum occupancy of 4 guests)

Junior Suite Ocean Front

Room facilities: Telephone, Mini-bar stocked every 2 days, Room service from 11:00 am to 11:00 pm, Flat screen TV, Alarm clock, Ceiling Fan, Coffee maker, Digital safe, Iron & ironing board, Bathrobe and slippers

Occupancy: 1-4 adults, 2 adults and 2 children (Maximum occupancy of 4 guests)

Junior Suite Ocean Front Beach Access

Room facilities: Telephone, Mini-bar stocked every 2 days, Room service from 11:00 am to 11:00 pm, Flat screen TV, Alarm clock, Ceiling Fan, Coffee maker, Digital safe, Iron & ironing board, Bathrobe and slippers

Occupancy: 1-4 adults, 2 adults and 2 children (Maximum occupancy of 4 guests)

Two Bedroom Family

Room facilities: Telephone, Mini-bar stocked every 2 days, Room service from 11:00 am to 11:00 pm, Flat screen TV, Alarm clock, Ceiling Fan, Coffee maker, Digital safe, Iron & ironing board

Occupancy: Minimum of 4 guests and maximum of 6

Presidential Suite

Bed size(s): 1 king-size or 2 double beds
Room(s): Main bedroom with king size bed and a walk-in closet, second room with two double beds, Living room, separate dinning room and kitchenette, Private terrace with ocean view, whirlpool tub and sun loungers, Located on second floor close to beach and pool, Bathroom with vanity sink and shower
Air conditioning: Yes
Internet: WiFi

Room facilities: Telephone, Mini-bar stocked every 2 days, Room service from 11:00 am to 11:00 pm, Flat screen TV, Alarm clock, Ceiling Fan, Coffee maker, Digital safe, Iron & ironing board, Espresso machine, Nightly turn-down service with aromatherapy

Occupancy: 1-4 adults, 2 adults and 2 children (Maximum occupancy of 4 guests)

Food & Drink

• Restaurants: 1 buffet and 3 a la carte restaurants featuring Mexican and international cuisine
• 3 Bars

Activities

• Swimming pool
• Non-motorized water sports, including Catamaran, Kayak, Windsurfing (1 hour per day each and subject to availability)
• Tennis
• Beach volleyball
• Introductory scuba demonstration in pool
• Daily activities
• Nightly entertainment
• Dance lessons
• Kids' Club (ages 4-12 yrs)

Health & Relaxation

• Fitness room
• Yoga classes
• Spa ($)

Other Services ($)

• Sensations Spa: a full range of Spa services including massages, facials and therapies that calm and soothe
• Beachfront massage
• Medical service
• Babysitting services
• PADI scuba diving center
• Meeting rooms

Restaurants

La Gondola

Italian | À la carte

Location: Quetzal section

Notes: Guests staying 7 nights are only allowed to make up to 3 a la carte reservations, Guests staying 14 nights are only allowed 5 à la carte reservations, Dress code for dinner – Casual Elegance (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.), Reservations required, Non-smoking

Dinner hours: 18:30 - 22:00

La Marimba

Steakhouse | À la carte

Location: Tucan section

Notes: Guests staying 7 nights are only allowed to make up to 3 a la carte reservations, Guests staying 14 nights are only allowed 5 à la carte reservations, Reservations required, Non-smoking, Dress code for dinner – Casual Elegance (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Dinner hours: 18:30 - 22:00

Mare Nostrum

Mediterranean | À la carte

Location: Tucan section

Notes: Guests staying 7 nights are only allowed to make up to 3 a la carte reservations, Guests staying 14 nights are only allowed 5 à la carte reservations, Dress code for dinner – Casual Elegance (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.), Reservations required, Non-smoking, Breakfast, Lunch

Dinner hours: 18:30 - 22:00

Bonsai

Japanese | À la carte

Location: Tucan section

Notes: Guests staying 7 nights are only allowed to make up to 3 a la carte reservations, Guests staying 14 nights are only allowed 5 à la carte reservations, Dress code for dinner – Casual Elegance (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.), Reservations required, Non-smoking

Dinner hours: 18:30 - 22:30

Cozumel

International | Buffet

Location: Quetzal section

Notes: Non-smoking, Casual dress code for breakfast and lunch, Dress code for dinner – Casual Elegance (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Breakfast hours: Continental 04:00-07:00 | Buffet 07:00-10:00

Lunch hours: 13:00-15:00

Dinner hours: 18:30 - 22:00 | Late Snacks 23:00 - 04:00

La Hacienda

Mexican | À la carte

Location: Quetzal section

Notes: Guests staying 7 nights are only allowed to make up to 3 a la carte reservations, Guests staying 14 nights are only allowed 5 à la carte reservations, Dress code for dinner – Casual Elegance (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.), Reservations required, Non-smoking

Dinner hours: 18:30 - 22:00

Tulum

International | Buffet

Location: Tucan section

Notes: Breakfast, Lunch

Bars

El Paso

Location: Tucan lobby

Notes: Drinks, Lobby bar

Hours of operation: 09:00 - 01:00

La Plaza

Location: Theatre

Notes: Drinks

Hours of operation: 17:00 - 01:00

El Kiosco

Location: Beach

Notes: Beach bar, Drinks

Hours of operation: 10:00 - 19:00

La Cascada

Location: Pool

Notes: Drinks, Swim-up bar

Hours of operation: 09:00 - 17:00

Tikal

Location: Quetzal Lobby

Notes: Drinks, Lobby bar

Hours of operation: 09:00 - 01:00

La Mascara

Location: On Site

Notes: Sports bar

Uxmal

Location: Near beach

Hours of operation: 7:00-18:00

Extra features

Added Values

Added Values for Priority Location Hotel Room:
• Garden or jungleview
• Located near the pool and beach
• Access to spa wet area

Added Values for Family Room:
• Garden or jungleview
• Located near the pool and beach
• Access to spa wet area

Added Values for Junior Suite:
• Garden or jungleview
• Access to spa wet area

Added Values for Superior Oceanfront Junior Suite:
• Located on first floor near the pool, beachview
• Access to spa wet area
• Hair straightener

Golf Package ($)

“Play World Class Golf at Playa Paraiso Golf Club by Iberostar" (Paid locally)
Prime time (07:00 - 13:50)
Twilight (14:00 - Closing)

Rate includes: Green fee, shared golf cart , food and beverages (alcoholic selection), tees, scorecard, lockers and showers fee Rates apply to any non-golfing companion. Twilight starts at 2pm
Iberostar guest rates apply only to tee times reserved and paid through the hotel. Charges will be made in Mexican pesos at current exchange rate
Transfers to/from golf course will be provided by the hotel's bell boys (on golf cart)
All golf extras (equipment rental, purchases, etc.) must be paid directly to the golf course

Reservations:
Email: pargl7@iberostar.com - pargl6@iberostar.com
Phone: +52 984 877 2847 Ext 8590/8594

Pre-Twilight Times: 07:00 - 13:50
Twilight Times: 14:00 - Closing

Dress Code:
Men: Collared shirts and mid thigh length shorts, soft spikes Ladies: Appropriate golf attire, no swimsuits, soft spikes

Course Design: P.B. Dye
Par: 72
Rating/Slope:
74.3 / 137 M
69.74/ 121 W
Grass Type: Paspalum
Number of Holes: 18
First Tee time: 07:00
Open: 365 Days

Bonus features

Honeymoon Bonus

• Bottle of Champagne
• Fruit basket & Iberostar gift
*Request to be made at time of booking. Marriage certificate copy will be required upon arrival at the hotel.

Exchange Privileges

• Iberostar Tucan guests are granted unlimited access to Iberostar Quetzal.
• Iberostar Tucan guests are granted full access from 9:00 to 18:00 to the following hotels: Iberostar Paraiso Del Mar, and Iberostar Paraiso Beach

Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included. Day/night passes & additional privileges to other Iberostar Hotels are available at an extra charge. Day/night pass prices are subject to change without notice.

Child Policy

• Child rates will apply for children ages 3 - 12 and only if sharing a room with two adults
• One child sharing room with two adults the child pays special rate
• One child and one adult in the same room the child pays the adult double rate
• Two children and one adult in the same room, one child pays the adult double rate and the other child pays the child rate

Resort Credit

Guests staying at Iberostar Tucan, receive up to $500 in resort credits towards a truly remarkable vacation experience

$300 // 3 - 5 Night Stay
• $35 Room / Hotel Upgrade
• $40 Star Prestige Package
• $25 Romantic Dinner
• $25 Spa Treatment
• $25 Dressel Divers Water Sports
• $25 Iberostar Tours
• $10 Artisanal Tequila C AZUL REPOSADO
• $25 Champagne and Wine (x2)
• $10 Tobacco Shop
• $15 Special Occasion Desserts
• $30 Photo Shop
• $10 Lobster or Porter House Dinner

$500 // 6+ Nights Stay
• $65 Room / Hotel Upgrade
• $75 Star Prestige Package
• $30 Spa Treatment (x3)
• $25 Romantic Dinner
• $25 Dressel Divers Water Sports
• $25 Iberostar Tours
• $10 Artisanal Tequila C AZUL REPOSADO
• $30 Champagne and Wine (x3)
• $10 Tobacco Shop
• $15 Special Occasion Desserts
• $40 Photo Shop
• $20 Laundry Services
• $10 Lobster or Porter House Dinner

These resort credits are issued in the form of coupons, provided upon arrival at check-in. Clients must visit the Concierge Desk to activate the resort credit coupons

*Receive up to $800 in resort credits depending on length of stay at a specific resort. Resort credits may not be redeemed for cash. Resort credits are non-transferable and must be used during the length of stay. Valid only for new bookings. Blackout dates, additional restrictions or exclusions may apply.

• Accommodates 5 or more

• Top-rated family resorts with a high repeat guest rate
• Supervised kids club with plenty of supervised activities for children
• A variety of kid-friendly food options

Weddings

Star Wedding (10 people)

Inclusions:
• Professional services of an on-site wedding specialist
• Minister, judge or priest
• Witness (if required)
• Set-up of wedding venue (canopy, chairs and table with white linen)
• Champagne toast after the ceremony
• Brides fresh floral bouquet and matching groom's boutonniere
• Traditional white frosting cake decorated with fresh flowers
• Wedding dinner in a specialty restaurant (one hour and a half)

Additional person charge for Iberostar guest:
Guests staying at hotel where wedding takes place $20.00 USD

Additional person charge for non-Iberostar guest: Wedding guests not staying at the resort are required to purchase a day pass and must present a valid identification to be given resort access: $80.00 USD

Additional info Wedding couple is included in the number of people each package covers. All packages require that the wedding couple and 80% of the wedding guests stay a minimum of 3 nights at the hotel where the wedding takes place.
Packages available in all markets, unless otherwise noted. Other offerings may be available. All prices are in US dollars (USD). Non-refundable $250 deposit required to lock date for wedding (payment via credit card or wire transfer).
Prices are valid for weddings taking place 1/1/17 through 12/31/18 Available for new bookings only. Blackout dates may apply. Restaurant in semi -private area. No substitutions will be allowed. No discounts apply for smaller groups.

Additional Wedding Packages Available:
Silver Star Wedding: $1,999 (20 People)
Gold Star Wedding: $2,899 (20 People)

All prices and inclusions are subject to change without notice.

To arrange wedding packages please contact the hotel directly.

Iberostarweddings.com

Ceremony

• Personalized service from a wedding specialist
• Officiant service for symbolic ceremony
• Garden or jungle location for the ceremony
• Bamboo gazebo with white fabrics
• White table for the officiant
• 32 Avant-garde chairs*
• Toast at the end of the ceremony
• Reservation for a semi-private dinner in a specialty restaurant for up to 32 guests, with predetermined menu

Packages Available

Star (10 guests)
Selling Price: $999

Silver Star (20 guests)
Selling Price: $1999

Gold Star (20 guests)
Selling Price: $2899

Mexican Chic
Selling Price: $999

Romantic Blush
Selling Price: $1199

Glam
Selling Price: $1799

South Asian
Selling Price: $3299

Price/rates subject to change without notice

www.weddings.iberostar.com

Location

Ave Xaman-Ha, Lote Hotelereo, Fraccionamiento Playacar No.2

• Located on the Caribbean beach of Playacar along the Mayan Riviera
• 60 km from Cancun International Airport
• 5 minutes from Playa del Carmen

Ideal for

What to expect

• Room
• Quality / Price
• Front desk / Reception
• Beaches
• Location
• Bathroom
• Staff / Crew
• Cleanliness
• Business Services
• Food / Restaurants

“Wonderful vacation”

Iberostar tucan was a wonderful resort! Very clean. Didn't need to being shampoo/ conditioner or shower gel. All was provided by resort. Super nice one less thing to pack. Very clean, delicious food, bonsai restaurant was our favorite! Poolside very clean and nice. Pool very nice. All staff very kind and helpful. They all work hard. We did lose 2 books and our daughters barbie on the pool chairs as we put them out too early to reserve chairs and they went missing. Lesson learned but disappointed we didn't come across them in the lost and found. Beach very nice. Animals were great to see.

The strong points
Animals were fun to watch. Resort very clean and people very friendly. Will definitely go back.

The weak points

“Piece of paradise”

Hotels are never perfect but I found it very hard to find fault with this hotel. The hotel is clean, spacious, good food, great entertainment and wonderful staff. The only suggestion I would have is for them to find a way to keep the water with the fish cleaner as it is full of algae and pretty dirty. It was so nice seeing all the animals roaming around free. I will definitely be going back with my family

The strong points
Friendly and very helpful staff

The weak points
Dirty fish water

“Iberostar Tucan - do not miss out! Wow!”

This hotel is absolutely fantastic! The grounds are immaculate, lush and full of quiet corners, paths and stunning animals. The pool and beach are pristine.The shows were first class. The food/selection was amazing too. We had a serious issue with our tour operator. The hotel assistant manager did her very best to help us resolve it. We would return tomorrow if we could!

The strong points
Pool, grounds, animals, massage on beach/in jungle, food selection, Japanese restaurant, décor, nightly shows (especially Cirque).

The weak points
Fruit drinks (syrup, not fresh)

“Awesome resort”

From start to finish it was awesome, such a variety of wildlife. Beach was the best, pool was large enough to find quiet spots, The entertainment team was outstanding. Days and evenings, rooms are what you would expect. Very clean. I would definitly recommend this hotel, it was one of the best I have been to. food was a variety, you will not go hungry. Book ala cartes as soon as you arrive. Steak & Japanesse were very good. Beautiful grounds, not too large. Loved my stay here and I would go back. No bathtubs, just showers which was ok. Cannot say enough good things. Close to shopping and very safe area.

The strong points
Almost everything, great staff, food & drinks, grounds were awesome.

The weak points
No tubs, some rooms should have one.

“Great hotel, will definetly go back.”

It was our first time in a Iberostar. We traveled with a 2 and half year old and a 11 months old baby. We got a free upgrade to the rooms closer to the beach and the pool which was very convenient. The site is not too big; perfect when you have young kids. Rooms and site are very clean, quick service. The food was very good, we dined mostly at the buffet. Variety was good and fresh. The buffet was VERY clean. Great size pool. Great entertainment during the day and at night. Lots of animals, peacocks, monkeys and other;great entertainment for the kids. Some negative points; the algae on the beach. I think the hotel should have cleaned it. Not much storage in the room, needs more shelves especially when the room hosts 2 adults and 2 kids. Playground for kids, missing a swing and the slide doesn't slide.

The strong points
Food Cleanliness Service Pool Entertainment

The weak points
Beach Playground Storage in the room

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