Hyatt Zilara Cancun, Mexico

About Cancún, Mexico

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Hyatt Zilara Cancun, Mexico

Right in the heart of the hotel zone, the Hyatt Zilara Cancun boasts the widest stretch of beach in the entire zone. This adults-only, all-inclusive resort is a great way to share an intimate vacation with a special someone, or to spend time soaking up the tropical sun with friends. Featuring wine and spirit tasting events, the Zilara is all about luxury. The attentive and caring staff make sure your stay is worry and stress-free. Upgrade to the enhanced Pool and Beach Butler service for the ultimate in luxury. Work up an appetite swimming laps in the Olympic size 50m lap lane. Play a game of tennis, boogie board, and play beach volleyball, to name just a few included activities. Or simply lounge around the pool sipping premium beverages. Treat your inner foodie at one of the six specialty restaurants, including Asian, Mexican, Spanish and Basque, and international. Early risers will appreciate the European-style coffee house.

Located in Cancun’s Zona Hotelera, Hyatt Zilara Cancun is a beachfront, Mayan-inspired gem surrounded by sparkling waters and white sand beaches. This divine haven boasts luxurious accommodations with swim-up suites leading into a crystalline infinity pool. Enjoy a large selection of gourmet buffets and delicious à la carte dining. Chef’s Plate allows premium category guests access to delicious, nightly creations exclusively served in the chef’s kitchen. Educate your taste buds with savoury tequila and martini tastings featuring an experienced sommelier. The days come alive with exciting pool parties, watersports, and entertainment. Easily share all your beautiful experiences at Hyatt Zilara Cancun with the complimentary Wi-Fi

On the Caribbean coast, this upscale, adults-only, all-inclusive beachfront resort is 2 km from MUSA, an underwater sculpture museum.

Featuring terraces with hammocks and sea views, the posh rooms have handcrafted furnishings, luxe bedding and whirlpool tubs. All include flat-screen TVs, minibars and free Wi-Fi. Upgraded rooms add features such as swim-up terraces, butler service, telescopes and access to a private restaurant. Room service is available.

Dining options include 7 restaurants, 2 beach bars, a swim-up bar and a lobby bar. There are also 2 outdoor pools, including a beachfront infinity pool, plus a private beach, a gym and a spa.

Beachfront resort in the heart of Cancun's hotel zone, walking distance to main shopping malls, nightlife, and discos, 15 minutes to town and 25 minutes to the airport

Beachfront with breathtaking views of the Caribbean Sea. This adult-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities.

• State-of-the-art gym and Pilates classes with spectacular views
• Delicious martini and tequila tastings with an experienced sommelier
• Open-air à la carte restaurants overlooking the sea

What's included

All-inclusive

Breakfast, lunch and dinner daily with fine dining options at a la carte and gourmet buffet restaurants
Entertainment featuring live music and performances
Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
Daily activities and nightly entertainment
24-hour All Inclusive VIP Louge with hors d'oeuvres, premium snacks, international brand drinks, table games ad large plasma screen televisions
24-hour room service
WiFi in suites and public areas
Access to Hydrotherapy zone at SPAzul
Introductory SCUBA lesson in pool, snorkeling equipment and boogie boards
Lighted rooftop tennis court with complimentary equipment
Volleyball,billiard, ping-pong, board games and library
Nightly entertainment including live music and professional style shows
Educational wine tasting hosted by hotel sommelier
Canopied shade beds and shade lounge chairs on the beach and around the pool, in-pool sun chaises and onsite plush beach towels
Convenient flag system on beach to request waiter service
Beach Butlers providing cold towel service, ice water, suntan lotion, newspapers, magazines and more
All resort taxes and gratuities
24-hour lounge

For Your Information

Smoking Policy: Smoking by federal law is allowed in open spaces such as the beach and the pool areas.

Inclusions

Daily activities
Round-trip airport transfers
Intro scuba lessons in the pool
Guest staying at Hyatt Zilara Cancun have access to Hyatt Ziva Cancun for dinner only with prior reservation through the hotel concierge. Transportation not included.
All taxes

Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.

Other fees

$1.35 USD (plus tax) per room/per night
Paid directly to the hotel
Government of Quintana Roo environmental tax

Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.

Rooms

All rooms include:

24 hour room service
Bathrobes
Coffee maker
Hair dryer
Iron/Ironing board
Mini-bar stocked daily
Safe
Slippers
Turndown service
TV
CD/DVD player
A “magic box” for discreet 24-hr room service

Junior Suite Double

Ocean View
2 double beds
Double whirlpool tub
Modern bathrooms featuring double sinks, rainfall shower heads and spray fixtures
Designer toiletries
His & Hers plush bathrobes and slippers
Direct-dial cordless telephone with bathroom extension
Coffee maker
Air Conditioning and Ceiling fan with bed-side controls
Refreshment Center socked daily with water, beer and soft drinks
Liquor cabinet with selection of domestic and imported beverages
Unique magic box for discreet in-suite service delivery
Rotating 32 inch LCD satellite TV with DVD/CD player and MP3 Player
Electronic , lap-top size safety deposit box
Work desk with desktop lamp, internet and 110v electric power
Furnished balcony or terrace including a hammock
Voltage: 110v
Occupancy options
- 1 - 4 adults
- Maximum occupancy of 4

Junior Suite King

Ocean View
1 King size bed
Double whirlpool tub
Modern bathrooms featuring double sinks, rainfall shower heads and spray fixtures
Designer toiletries
His & Hers plush bathrobes and slippers
Direct-dial cordless telephone with bathroom extension
Coffee maker
Air Conditioning and Ceiling fan with bed-side controls
Refreshment Center socked daily with water, beer and soft drinks
Liquor cabinet with selection of domestic and imported beverages
Unique magic box for discreet in-suite service delivery
Rotating 32 inch LCD satellite TV with DVD/CD player and MP3 Player
Electronic , lap-top size safety deposit box
Work desk with desktop lamp, internet and 110v electric power
Furnished balcony or terrace including a hammock
Voltage: 110v
Occupancy options
- 2 adults
- Maximum occupancy of 2

Ocean View Junior Suite King

Ocean view
1 King size bed
Double whirlpool tub
Modern bathrooms featuring double sinks, rainfall shower heads and spray fixtures
Designer toiletries
His & Hers plush bathrobes and slippers
Direct-dial cordless telephone with bathroom extension
Coffee maker
Air Conditioning and Ceiling fan with bed-side controls
Refreshment Center socked daily with water, beer and soft drinks
Liquor cabinet with selection of domestic and imported beverages
Unique magic box for discreet in-suite service delivery
Rotating 32 inch LCD satellite TV with DVD/CD player and MP3Player
Electronic , lap-top size safety deposit box
Work desk with desktop lamp, internet and 110v electric power
Furnished balcony or terrace including a hammock
Nightly turn down service with choice of 3 aromatherapy and bath scents
Voltage: 110v
Occupancy options
- 2 adults
- Maximum occupancy of 2

Ocean View Junior Suite Double

Ocean view
2 double beds
Double whirlpool tub
Modern bathrooms featuring double sinks, rainfall shower heads and spray fixtures
Designer toiletries
His & Hers plush bathrobes and slippers
Direct-dial cordless telephone with bathroom extension
Coffee maker
Air Conditioning and Ceiling fan with bed-side controls
Refreshment Center socked daily with water, beer and soft drinks
Liquor cabinet with selection of domestic and imported beverages
Unique magic box for discreet in-suite service delivery
Rotating 32 inch LCD satellite TV with DVD/CD player and MP3 Player
Electronic , lap-top size safety deposit box
Work desk with desktop lamp, internet and 110v electric power
Furnished balcony or terrace including a hammock
Nightly turn down service with choice of 3 aromatherapy and bath scents
Voltage: 110v
Occupancy options
- 4 adults
- 3 adults
- 2 adults
- Maximum occupancy of 4

Ocean Front Junior Suite King

Located between the Luxury Suites and on upper floors offering breathtaking Caribbean unobstructed ocean views
1 King size bed
Double whirlpool tub
Modern bathrooms featuring double sinks, rainfall shower heads and spray fixtures
Designer toiletries
His & Hers plush bathrobes and slippers
Direct-dial cordless telephone with bathroom extension
Coffee maker
Air Conditioning and Ceiling fan with bed-side controls
Refreshment Center socked daily with water, beer and soft drinks
Liquor cabinet with selection of domestic and imported beverages
Unique magic box for discreet in-suite service delivery
Rotating 32 inch LCD satellite TV with DVD/CD player and MP3Player
Electronic , lap-top size safety deposit box
Work desk with desktop lamp, internet and 110v electric power
Furnished balcony or terrace including a hammock
Nightly turn down service with choice of 3 aromatherapy and bath scents
Voltage: 110v
Occupancy options
- 2 adults
- Maximum occupancy of 2

Ocean Front Junior Suite Double

Located between the Luxury suites and on upper floors offering breathtaking Caribbean unobstructed ocean views
2 double beds
Double whirlpool tub
Modern bathrooms featuring double sinks, rainfall shower heads and spray fixtures
Designer toiletries
His & Hers plush bathrobes and slippers
Direct-dial cordless telephone with bathroom extension
Coffee maker
Air Conditioning and Ceiling fan with bed-side controls
Refreshment Center socked daily with water, beer and soft drinks
Liquor cabinet with selection of domestic and imported beverages
Unique magic box for discreet in-suite service delivery
Rotating 32 inch LCD satellite TV with DVD/CD player and MP3 Player
Electronic , lap-top size safety deposit box
Work desk with desktop lamp, internet and 110v electric power
Furnished balcony or terrace including a hammock
Nightly turn down service with choice of 3 aromatherapy and bath scents
Voltage: 110v
Occupancy options
- 4 adults
- 3 adults
- 2 adults
- Maximum occupancy of 4

Ocean Front Luxury Suite King

Extra spacious suites located at the sides of the property and has wrap-around balcony offering dramatic sea views.
1 king-size bed
Double whirlpool tub
Modern bathrooms featuring double sinks, rainfall shower heads and spray fixtures
Designer toiletries
His & Hers plush bathrobes and slippers
Direct-dial cordless telephone with bathroom extension
Coffee maker
Air Conditioning and Ceiling fan with bed-side controls
Refreshment Center socked daily with water, beer and soft drinks
Liquor cabinet with selection of domestic and imported beverages
Unique magic box for discreet in-suite service delivery
Rotating 32 inch LCD satellite TV with DVD/CD player and MP3 Player
Electronic , lap-top size safety deposit box
Work desk with desktop lamp, internet and 110v electric power
Furnished balcony or terrace including a hammock
Nightly turn down service with choice of 3 aromatherapy and bath scents

Voltage: 110v
Occupancy options
- 2 adults
- Maximum occupancy of 2

Oceanview Swim Up Suite King

Extra spacious 848 square foot split level suites featuring contemporary furnishings and ocean views.
1 king-size bed
Double whirlpool tub
Modern bathrooms featuring double sinks, rainfall shower heads and spray fixtures
Designer toiletries
His & Hers plush bathrobes and slippers
Direct-dial cordless telephone with bathroom extension
Coffee maker
Air Conditioning and Ceiling fan with bed-side controls
Refreshment Center socked daily with water, beer and soft drinks
Liquor cabinet with selection of domestic and imported beverages
Unique magic box for discreet in-suite service delivery
Rotating 32 inch LCD satellite TV with DVD/CD player and MP3 Player
Electronic , lap-top size safety deposit box
Work desk with desktop lamp, internet and 110v electric power Furnished balcony or terrace including a hammock Nightly turn down service with choice of 3 aromatherapy and bath scents Voltage: 110v Occupancy options: 2 adults

Presidential Suite

Extra spacious suite in the best locations of the resort
1 king-size bed
Double whirlpool tub
Modern bathrooms featuring double sinks, rainfall shower heads and spray fixtures
Designer toiletries
His & Hers plush bathrobes and slippers
Direct-dial cordless telephone with bathroom extension
Coffee maker
Air Conditioning and Ceiling fan with bed-side controls
Refreshment Center socked daily with water, beer and soft drinks
Fully stocked bar
Unique magic box for discreet in-suite service delivery
Rotating 32inch LCD satellite TV with DVD/CD player and MP3 Player
Electronic, lap-top size safety deposit box
Work desk with desktop lamp, internet and 110v electric power
Furnished balcony or terrace including a hammock
Nightly turn down service with choice of 3 aromatherapy and bath scents
Steam shower with ocean views and vanity counter
Living room
Dining room
Telescope
Voltage: 110v
Occupancy options
- 2 adults
- Maximum occupancy of 2
Food & Drink
- 6 Restaurants including 1 buffet and 5 à la carte restaurants featuring Asian, gourmet, Mexican and International cuisine, cafe and Seafood)
- Chef's Plate restaurant will be available only for the room categories: Ocean Front Luxury Suite King, Ocean View Swim up Suite King and Presidential Suite. For guests staying in other room categories a charge will apply and reservation required upon arrival.
- La Casa del Cafe (coffee house with a wide variety of specialty coffee and desserts)
- Dress code consisting of long pants for men required at all à la carte restaurants
- 5 Bars including tequileria
Activities
- 2 pools
- 2 whirlpools
- Fitness facilities
- Billiards
- Stott Pilates
- Volleyball
- Yoga
Other Facilities and Services with Surcharge
- Jewellery Boutique
- Real Bazar
- Royal Art Gallery
- Beauty salon
- Meeting facilities
- Business center
- Medical services on call
- Car rental desk
- Zen Spa offering 11 treatment rooms, lounge with terrace and large hydrotherapy circuit (Zen Circuit) with sauna room, mist showers, herbal steam room, ice fountain, polar pool and whirlpool. alchemy workshop

Weddings

Playa Resorts Wedding Packages

For Just The Two Of You
Complimentary if wedding couple stays (7) nights or more in a Junior Suite Oceanfront category or higher
Price - $520 Per Couple (If not complimentary)

Intimate Elegance
Intimate Elegance package can be complementary with 25 room nights or more (3 night minimum per room) combined within group in Junior Suite Oceanfront category or higher
Price - $1289 Per 12 pax (If not complimentary)

Extra features

Dine Around Program

Any adult guest staying at Hyatt Zilara Cancun have access to Hyatt Ziva Cancun Featuring Turquoize for dinner only with prior reservation through the hotel concierge.

Bonus features

Exchange Privileges

All guests at Hyatt Zilara Cancun can enjoy all Food & Beverage outlets at Hyatt Ziva Cancun :

• Day Pass must be arranged with hotel concierge at Hyatt Zilara Cancun
• Transportation not included

Birthday Bonus

Welcome Inclusions:

• Sparkling Wine
• Small cake

Room reservations must be identified as Birthday at time of booking. For Birthday proof of birth date is required. Amenities are subject to change without notice and is only applicable to passengers staying within 3 months of their birthday. Other restrictions and blackout dates may apply

Bonus (Added Values)

Welcome inclusions for weddings, anniversaries, and honeymoons upon arrival:

• Sparkling Wine
• Small cake for 2
• Petal Flower decoration

Room reservations must be identified at time of booking. Guests are required to present proof at check-in. Amenities are subject to change without notice and is only applicable to couples staying within 3 months of their wedding or over their anniversary date. Other restrictions and blackout dates may apply.

Child Policy

Adult only 18+

Casa Del Café	Café	Gourmet	Snacks
Time Out Sports Lounge	Snack bar	International	Snacks
Cantina La Adelita	À la carte	Mexican	Dinner
Asiana	À la carte	Asian	Dinner Lunch
Maria Marie	À la carte	Mexican	Dinner
Spice	Buffet	International	Breakfast Dinner Lunch
Pelicanos	À la carte	Seafood	Breakfast Dinner Lunch
Chef’s Plate (available from RJF category)	À la carte	International	Dinner	Exclusive to Ocean Front Luxury Suite and Ocean View Swim up Suite guests Reservations required

Wedding & Honeymoons

This resort is well known for making an ordinary event extraordinary.

FREE WEDDING PACKAGE:

When the wedding couple stays five nights or longer in a Master or Presidential Suite or when 20 ocean view guest suites with a minimum of 5 nights are reserved, the wedding package is complimentary.

You can also have your vow renewal ceremony for your first year anniversary for free if you celebrated your civil marriage at a Real Resorts property.

Free wedding package includes:

Professional services of an on-site wedding coordinator
Special decoration of the couple's suite with rose petals
Marriage ceremony performed by a Non-Denominational Christian Minister or Justice of the Peace
Witnesses if required
Decorated oceanfront wedding gazebo or beachfront location
Sound system for the ceremony (bring your favorite music on CD's, iPod or MP3)
Champagne toast after the ceremony
Real Resort's Signature Royal wedding cake for two
Late check-out for the couple 6:00 P.M. (subject to availability)

IMPORTANT NOTE: Prices and inclusions are subject to change without prior notice. For more details including additional fees including those for wedding officials, document requirements, optional extras or to reserve your wedding, please contact the wedding specialists by email at: weddingsales@realresorts.com or tel. 1-800-543-7556

COMPLIMENTARY HONEYMOON PACKAGE

Guest celebrating their honeymoon will receive:

Bottle of sparkling wine in suite upon arrival
Special flower petal decoration on the bed
Sweetheart cake for 2
Special discounts on Spa treatments

In order to receive these amenities, your reservation must be remarked with HONEYMOONERS. Proof of recent marriage date must be presented at time of check-in.

Luxury vacation

Nothing but gourmet dining, 24-hour room service, outstanding care and elegant style at these deluxe resorts handpicked to give you the best.

Adults-only vacation

This resort is for adults only ages 18 plus.

Spa vacation

The full-service spa resort at this spa offers an endless variety of treatments for body and soul.

SPAzul

Cancun's only ocean view Mayan inspired, full service SPA with dual temperature jacuzzis, steam room, traditional Temazcal stone steam bath, sauna, Polish massage waterfalls, cold plunge pool and more!

Location

20 minutes from Cancun International Airport
Cancun Golf Course (formerly Pok-Ta-Pok) nearby
Located right on the beach

Ideal for

What to expect

Room
Quality / Price
Front desk / Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Business Services
Food / Restaurants

“Book your next vacation at The Royal Cancun”

Our experience was fantastic from start to finish. We had a swim up room, I am not sure I would pay for the upgrade every time, but it was good to try once. The food was exceptional, room service for breakfast, pelicanos on the deck for lunch and then Asiana, chef's plate, Maria Maria or Tapas for dinner. Chef's plate is a great experience. My wife said she would have been happy eating the tortillas and guacamole at pelcano's all week it was that good. And now we can have the guac at home since she took the cooking lesson on how to make it. We each had an 80 minute outdoor massage at 7 in the evening, it was great and it was a perfect time since the out door pool area was quite and relaxing by that time of day. I am in sales so I went on the real Club presentation because I was curious to see how far they went with high pressure tactics. Do not agree to go unless you enjoy high pressure sales for 2 plus hours (they say 90 min). The club is not a good investment in my opinion. 2 small complaint and one thing I would do differently. My wife and I have never been a fan of the in suite Jacuzzi tubs and that did not change at the Royal. When we filled it up and turned it on the typical brown floating scum came out of the jets. We drained it and used the outside tubs instead. the internet access in the lower rooms is non-existant, sometimes it worked on our balcony (which is a nicer place to sit then the room anyways) and other time I would go to the lobby. We were in room 107 which is in the Northern of the 3 swim up pool areas. I would pick one of the 2 southern swim up pools next time because the northern pool is right next to the speakers for the party atmosphere afternoon pool music. We looked at their sister resort next door and would not be interested in going there.

The strong points
The best service around

The weak points
in room internet access

“Great Trip”

Flight was on time and arrived in Cancun at the expected time. We were first out of the airport and onto the bus, had to wait about 45 mins for a family that ended up not being there which was a bit of a pain, but the tour people can't go into the airport so it's difficult for them to check. We were the only people dropped off at the hotel so check in went smoothly. We upgraded as our room only had two double beds, our new room had a king size bed and was on the 5th floor with an amazing view, cost an extra $40 a night, down for the quoted price of $80 a night. Spice restaurant had a pretty small buffet but was ok for breakfast and dinner, never tried it at lunch time. All the other restaurants were pretty good, loved Pelicanos for its location, overlooking the beach. Bar service on the beach was a bit slow, but the bar was really close so it wasn't a problem. Evening entertainment was over a little too early, but we don't stay up that late so not really a problem, and there were tons of clubs really close by if you wanted to go out. All in all a fantastic vacation would go back for sure. Only thing of note that we would complain about was the fact that we did not have a tour rep at the hotel, nobody contacted us. The return flight time had not been modified nor had the pick up time for the bus back to the airport, luckily we were there early otherwise I think we would have been left behind. So got no advice that the tour rep usually gives you, never had this before.

The strong points
Beach, pool, staff

The weak points
having to upgrade to get a king size bed, no tour rep, service on the beach

“Amazing honeymoon”

The hotel was amazing, excellent service and food. Loved the butler service at the beach!

The strong points
excellent service from the crew. Great food and amazing drinks.

The weak points
time share hassel was the only weak point. Just say no its 2.5 hours a waste of your time..... and they do not like the answer NO! besides that everything else was great

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Terms, conditions and restrictions apply; pricing, availability, and other details subject to change and/ or apply to US or Canadian residents. Please confirm details and booking information with your travel advisor.

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