Hard Rock Hotel Cancun, Mexico
About Cancún, Mexico
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Hard Rock Hotel Cancun, Mexico
At this unique Cancun resort, they've created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise, which reflects their Mexican setting and cosmopolitan flair.
Set along the Caribbean Sea, this plush all-inclusive resort is 17 km from Cancún International Airport and 4 km from the Mayan ruins at El Rey Archaeological Zone.
Airy, polished rooms and suites with bold accents have flat-screen TVs and free Wi-Fi, plus in-room whirlpool tubs, coffeemakers, minibars and balconies. Upgraded quarters add sea views, dining and living areas, and/or butler service. There's 24/7 room service.
Live entertainment is included, as are meals and drinks served in 6 restaurants.There are 2 outdoor pools (1 for kids) and 2 swim-up bars, as well as a private beach, hot tubs, a spa and a gym. Kids' activities are offered.
Vacation like a rock star at the Hard Rock Hotel Cancun, where they've transformed the traditional all-inclusive vacation into a rock star paradise. Whether it's lounging by the lagoon-style pool, relaxing in a hydro tub, or joining an exhilarating game of beach volleyball, once you've worked up an appetite, visit one of the nine restaurants, serving everything from American to Asiatic inspired dishes, to Italian and Mexican fare. To help you feel like a true rock star, the Hard Rock offers its signature 'Fender guitar room service' where guests can have one of twenty fender guitars delivered right to their room. Included is a Fender Mustang Floor Guitar Multi-Effects Pedal and Amplifier, plus a pair of SOUL by Ludacris headphones. In-room video lessons are also available. The little rockers will love the kids' clubs, designed to foster all their musical desires. From guitar lessons, to dancing and signing lessons, kids get the rock star treatment.
The Hard Rock Hotel Cancun is a stunning and lively hotel located in Cancun area and directly on the beach.
Meal & beverage plans
All Inclusive
- Casual and a la carte dining
- Snacks
- 24-hour room service
- Beverages (alcoholic & otherwise)
- Top-shelf in-room liquor dispenser
Additional inclusions
- Free WiFi in-room and throughout the resort
- Unlimited phone calls (from your room) to the Continental US and Canada (certain restrictions apply).
- Kids Club (ages 4-12) Hard Rock Roxity
- Cavern Club for teens
- Kids pool with play area at Kids Club
- Beach and pool chairs/towels
- Gratuities
- Sound of Your Stay® program, an exclusive audio experience that puts guests up close and personal with the music. Whether you want to rock out or just tune in and listen, Hard Rock Hotel Cancun will hook you up for free through their tracks.®, wax.®, and picks.® amenities. Every life has a soundtrack.
Inclusions
- Daily activities
- Round-trip airport transfers
- Unlimited long distance telephone calls to the Continental USA, Canada and Mexico
- All gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Other fees
- $1.35 USD (plus tax) per room/per night
- Paid directly to the hotel
- Government of Quintana Roo environmental tax
Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.
Rooms
All rooms include:
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
Deluxe Gold King Bed
Bed size(s): 1 king-size bed
Room size: 430 square feet
Rooms: Lagoon view, Balcony or terrace, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: Free Wi-Fi
Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Liquor dispenser, Purified water, Coffee maker, Rock Spa® bath amenities, Bathrobes and slippers for use during stay, 24-hour room service, Turn downs service
Occupancy: 2 adults; 2 adults plus 1 child (0-12 yrs); 1 adults plus 1 child (4-12 yrs) plus 1 infant (0-3 yrs); (maximum occupancy of 3)
Deluxe Room
Bed size(s): 1 king bed or 2 double beds
Room size: 430 square feet
Rooms: Balcony or terrace, Bathroom with shower and double hydro spa tub
Air-conditioning: Yes
Internet: Free Wi-Fi
Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Liquor dispenser, Purified water, Coffee maker, Rock Spa® bath amenities, Bathrobes and slippers for use during stay, 24-hour room service, Turn downs service
Occupancy: 4 adults; 4 adults plus 1 infant (0-3 yrs); 3 adults plus 1 child plus 1 infant (0-3 yrs); 2 adults plus 2 children plus 1 infant (0-3 yrs) (maximum occupancy of 4)
Note: the views are limited and could be partially obstructed. There are no ocean views in this room type. This category is not available for Group bookings.Deluxe Gold Double Beds
Bed size(s): 2 double beds
Room size: 430 square feet
Rooms: Lagoon view, Balcony or terrace, Bathroom with shower and double hydro spa tub
Air-conditioning: Yes
Internet: Free Wi-Fi
Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Liquor dispenser, Purified water, Coffee maker, Rock Spa® bath amenities, Bathrobes and slippers for use during stay, 24-hour room service, Turn downs service
Occupancy: 4 adults plus 1 infant (0-3 yrs); 3 adults plus 1 child plus 1 infant (0-3 yrs), 2 adults plus 2 children plus 1 infant (0-3 yrs) (maximum occupancy of 5)
Deluxe Gold Pure® King Bed
Bed size(s): 1 king-size bed
Room size: 430 square feet
Rooms: Lagoon view, Balcony or terrace, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: Free Wi-Fi
Pure® hypo-allergenic rooms are designed to provide a better night's sleep for all guests, especially allergy sufferers. In addition to the usual cleaning protocol, PURE rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room.
Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Liquor dispenser, Purified water, Coffee maker, Rock Spa® bath amenities, Bathrobes and slippers for use during stay, 24-hour room service, Turn downs service
Occupancy: 2 adults; 2 adults plus 1 infant (0-3 yrs); 1 adult plus 1 child (4-17 yrs) plus 1 infant (0-3 yrs); (maximum occupancy of 3)
Deluxe Gold Pure® Double Beds
Bed size(s): 2 double beds
Room size: 430 square feet
Rooms: Lagoon view, Balcony or terrace, Bathroom with shower and double hydro spa tub
Air-conditioning: Yes
Internet: Free Wi-Fi
Pure® hypo-allergenic rooms are designed to provide a better night's sleep for all guests, especially allergy sufferers. In addition to the usual cleaning protocol, PURE rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room.
Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Liquor dispenser, Purified water, Coffee maker, Rock Spa® bath amenities, Bathrobes and slippers for use during stay, 24-hour room service, Turn downs service.
Deluxe Diamond
Bed size(s): 1 king-size bed
Room size: 430 square feet
Rooms: Ocean view, Balcony, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: Free Wi-Fi
Room facilities
LCD Satellite television, DVD/CD player, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Liquor dispenser with premium brands, Purified water, Espresso/American coffee maker, Rock Spa® bath amenities, Bathrobes and slippers for use during stay, 24-hour room service from select restaurant menus, Nightly Petit Fours, Turn downs service, Pillow menu, Aromatherapy, Exclusive beach bag (one per room/per stay), Exclusive concierge phone service, Pre-order breakfast the night before
Occupancy: 2 adults
RRL Deluxe Platinum King Bed
Bed size(s): 1 king-size bed
Room size: 430 square feet
Rooms: Ocean view, Balcony, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: Free Wi-Fi
Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Premium liquor dispenser (Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial), Purified water, Espresso machine, , Bathrobes and slippers for use during stay, 24-hour room service - select a la carte menu, Turn downs service
Rock Royalty Level (RRL) Amenities: Rock Royalty Personal Assistant, Ironing service (2 items per person per stay), Upgraded full size Rock Spa® bath amenities, Express luggage delivery, Nightly Petit Fours, Aromatherapy and Pillow Menu, Spa tub preparation (with 24-hours notice), Access to Rock Royalty areas at the pool, lounge and beach, Complimentary 25-minute couple's massage at the Rock Spa®, VIP check-in and check-out, Complimentary beach bag (1 per room per stay), Priority booking for bali beds ($) and more!
Occupancy: 2 adultsDeluxe Platinum Double
Bed size(s): 2 double beds
Room size: 430 square feet
Rooms: Ocean view, Balcony or terrace, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: Free Wi-Fi
Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Liquor dispenser, Purified water, Coffee maker, Rock Spa® bath amenities, Bathrobes and slippers for use during stay, 24-hour room service, Turn downs service
Occupancy: 4 adults plus 1 infant (0-3 yrs); 3 adults plus 1 child plus 1 infant (0-3 yrs), 2 adults plus 2 children plus 1 infant (0-3 yrs) (maximum occupancy of 5)
Deluxe Family 2 Bedroom
Bed size(s): Two connecting rooms, one bedroom with a king size bed and another bedroom with 2 double beds
Room size: 763 square feet
Rooms: Lagoon view, Balcony or terrace, Double hydro spa tub in each room, Bathroom with double showers
Air-conditioning: Yes
Internet: Free Wi-Fi
Room facilities
LCD Satellite television in each bedroom, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (drinks the kids will like as well as a variety of soft drinks, bottled water, juice & domestic beer), Liquor dispenser, Purified water, Coffee maker, Xbox 360 with selection of DVDs & Xbox games available upon request, Rock Spa® bath amenities, L'Oreal Kids bath amenities, Adult and kids bathrobes and slippers for use during stay, 24-hour room service (special kid's menu), Turn downs service, In-room family guide with activities schedule, Kids beach toys, Family welcome amenities
Rock Suite Platinum Two Bedroom
Bed size(s): Two bedrooms, one with king-size bed, the other with two double beds.
Room size: 430 square feet
Rooms: Ocean or lagoon view OR Ocean and lagoon view (only a few rooms available with both), Private terrace, Living area and dining area, Double hydro spa tub in each room, Bathroom with shower
Air-conditioning: Yes
Internet: Free Wi-Fi
Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Liquor dispenser, Purified water, Coffee maker, Rock Spa® bath amenities, Bathrobes and slippers for use during stay, 24-hour room service from select restaurants menus, Turn downs service, Pillow menu, Aromatherapy
Personal Assistant Service : Valid for new bookings made by December 31, 2018 for travel until December 31, 2020 Includes:
On call personal assistant, Ironing service (2 items per person per stay), Express luggage delivery, Complimentary shoe shine, Spa tub preparation (with 24 hours notice), Personal assistance with reservations (on and off property), Priority reservations to picks® and mix® Program
Occupancy: Any combination up to 6, including adults, children (4-17 yrs) and infants (0-3 yrs), (maximum occupancy of 6)
Deluxe Platinum King
Bed size(s): 1 king-size bed
Room size: 430 square feet
Rooms: Ocean view, Balcony or terrace, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: Free Wi-Fi
Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Liquor dispenser, Purified water, Coffee maker, Rock Spa® bath amenities, Bathrobes and slippers for use during stay, 24-hour room service, Turn downs service
Occupancy: 2 adults; 2 adults plus 1 child (0-12 yrs); 1 adults plus 1 child (4-12 yrs) plus 1 infant (0-3 yrs); (maximum occupancy of 3)
Rock Star Suite 2 Bedroom
Bed size(s): Two bedrooms each with king-size bed
Room size: 2511 square feet
Rooms: Ocean view, Two-story terrace with music and lighting system, Living room, dining room and bar, Bathroom with shower, double hydro spa tub, outdoor shower
Air-conditioning: Yes
Internet: Free Wi-Fi
Room facilities
58 inch high-definition plasma television, Home theatre and surround sound music system and blue-ray player lighting, DVD/CD player on request, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Loofah sponge, Minibar (soft drinks, bottled water, juice & domestic beer), Premium liquor dispenser (Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial), Purified water, Espresso/American coffee maker, Bathrobes and slippers for use during stay, 24-hour room service from select restaurant menus, Turn downs service, Hangover kit, Private dinner on the beach (must be requested at least 6 hours in advance), VIP reservation of lounge chairs on the beach
Rock Royalty Level (RRL) Amenities: Rock Royalty Personal Assistant, Ironing service (2 items per person per stay), Upgraded full size Rock Spa® bath amenities, Express luggage delivery, Nightly Petit Fours, Aromatherapy and Pillow Menu, Spa tub preparation (with 24-hours notice), Access to Rock Royalty areas at the pool, lounge and beach, Complimentary 25-minute couple's massage at the Rock Spa®, VIP check-in and check-out, Complimentary beach bag (1 per room per stay), Priority booking for bali beds ($) and more!
Occupancy: 4 adultsFood & Drink
- 6 restaurants including international buffet, a la carte featuring Asian, Italian, Brazilian and Mexican cuisines; Pizzeria
- 7 bars & lounges
Details: Please note that buffets will be eliminated from the hotel restaurants and replaced with a-la-carte dining.
Activities
2 pools, including freestyle pool, Kids pool with slides at Kids Club, 3 Jacuzzis including 2 outdoor hydro-spa tubs including an adults-only hydro-spa tub; Pool & beachside service; Daily activities, Nightly entertainment, Live entertainment, Karaoke, Dance parties; Beach and pool volleyball, ping-pong, Billiards, Aqua Zumba, Aqua aerobics, Bocce ball, Football/Soccer, Basketball, Tennis, Spanish lessons, Trivia and more!
Notes: 1 freestyle outdoor pool with kid's section, 1 kids pool at Kid's Club, 3 pool bars, 3 outdoor Jacuzzi's, 7 Restaurants, 4 Bars, Tennis, Body Rock fitness centre, Gift Shop($), Beauty salon ($), Rock Spa ($), Rock Shop ($), Show Theater with bar service during shows, Kid's club, car rental ($), memorabilia, 16,408 sq ft of meeting facilities ($)
Health & Relaxation
Body Rock® Fitness Center, Yoga, Stretch class, Rock Spa® ($)Other Services ($)
- Rock Shop®
- Rock Spa®
- Posh® Beauty Salon
- Wedding & Honeymoon packages
- Rock Royalty Level (adults-only upgrade)
Family vacation
Family fun is central at this resort that is equipped with a dedicated children’s pool and a supervised club with kid-friendly activities. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.
Kids Club
The Kids Club is loaded with all the amenities of an all-inclusive luxury resort, with fun, kid-oriented activities scheduled throughout the week, making for a vacation experience parents appreciate and children will never forget! Let them play and have fun in a secure environment while you enjoy too. Designed for kids between 4-12 years old, the Kids Club provides playful and safe activities so that the entire family finds their paradise in Cancun.
Themed Rooms
Grab your backstage pass and head over to the Dance Studio and the Construction Zone, located at the Kids Club, where an array of ongoing activities await.
Interactive Activities
Whether it's all day or all night, there is entertainment for all ages. The fun is non-stop for the littlest rock stars as they learn, sing, dance, build, dress up, and enjoy.
Music Lab
Introducing the ultimate way to live out your fist-pumping guitar-shredding fantasy with expert instruction and accelerated stage training at the Music Lab of the Hard Rock Hotel Cancun. As part of your all inclusive stay, there's no experience needed and all guests ages 12 and over are welcome to play. Enjoy fame, amigo. As far as we're concerned, you're in the band.
Spa vacation
Rock Spa with outdoor palapa-style massage areas. Catering to your health and wellness, this resort offers an on-site spa, fitness centre and daily physical activities (which vary, but may range from yoga to biking).
Freebies for Groups
11th adult free
Book an air-inclusive group package of a certain size and some guests can travel for free. That includes free flights.
Request a quote at: call 905-799-3000 or info@justtraveldeals.ca
If booking hotel-only, free flights not available. Some restrictions may apply. Subject to change without notice. Not applicable to incentive groups. Taxes apply. Based on double occupancy. Restrictions can include, but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, availability, number of passengers. Contact our groups department for details.
Wedding & Honeymoons
Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.
To book travel for your wedding group, request a quote from us. @ 905-799-3000 or info@justtraveldeals.ca
To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly at: weddings@allinclusivecollection.com
The Spotlight Collection
This collection lets you take your vacation to another level. EARN 4,000 BONUS Aeroplan® Miles per couple on top of the Miles you already receive with your package†. Plus, enjoy the following exclusive added values:
- Priority luggage delivery
- VIP amenity in room
- Upgraded amenities for special occasions
†Bonus Aeroplan Miles shown based on two Aeroplan members sharing accommodation. Subject to availability. Restrictions may apply.
Location
- Cancun
- 18 kilometres from Cancun Airport
- Located directly on the beach
- 30 minutes from downtown Cancun
Beaches
Cancun beaches are the most popular among tourists of Quintana Roo. Their beauty is an irresistible invitation to a totally unique holiday.
To the East: Gaviota Azul, Chaac Mool, Marlín, Ballenas and San Miguelito beaches face the open sea, the waves are big, but you can still practice water sports. The view is stunning.
To the North: Las Perlas, Linda, Langosta, Tortugas, Caracol and Juventud beaches have gentle waves and are therefore ideal for swimming and sailing. There is a main dock from which boats sail for Isla Mujeres and other, smaller docks where you can rent sailboats.
Climate
The weather is warm and pleasant year-round, moderated by the marine breeze which circulates through its avenues. Although the main rainy season is from May to October, Cancun is on the ocean, which means there is always a high level of humidity in the air and therefore a chance of rain, but all-day rain is infrequent.Temperature in Celsius | J | F | M | A | M | J | J | A | S | O | N | D |
Maximum | 27 | 27 | 28 | 29 | 31 | 31 | 32 | 32 | 31 | 30 | 28 | 27 |
Minimum | 19 | 20 | 21 | 22 | 25 | 25 | 25 | 25 | 24 | 23 | 22 | 20 |
Rainfall (mm) | 89 | 56 | 41 | 41 | 117 | 178 | 109 | 150 | 229 | 218 | 97 | 109 |
Ideal for
What to expect
- Room
- Quality / Price
- Front desk / Reception
- Beaches
- Location
- Bathroom
- Staff / Crew
- Cleanliness
- Business Services
- Food / Restaurants
“Amazing Vacation”
This property as absolutely amazing. I was there of a week with a my best friend. The service, food and staff where 5 star all the way. We stayed on the 6th floor in an ocean view diamond club suite which was very spacious and had every amenity that we needed and more. Right down to the linens everything was 5 star. The whole vacation was very relaxing. The Italian restaurant was our favorite for dinner but all the restaurants did have great food.
The strong points
The weak point
“Great Stay at the Hard Rock Cancun!”
Loved this hotel...Visited it when it was called Cancun Palace and knew I wanted to stay at it next time we were in Cancun. Loved the staff, the service, the rooms, the beach, the spa and the restaurants. The pool water was much too warm. The 'romantic dinner' had fantastic ambiance and yucky food. Overall experience was extremely good. Loved this Hotel!!!
The strong points
Everything was excellent! Japanese Restaurant was the best one...Cheeseburgers and Pizza outdoors was to die for! Loved it.
The weak points
romantic dinner was beautiful but the food was not. pool water too warm.
“Hard Rock Hotel Cancun”
Overall we had a great vacation. Here are some highlights, good and bad. The wi-fi was very hard to connect to and had a very weak signal. The rooms were not as big as Hard Rock Punta Cana so we were disappointed. The beach was awesome and the water was warm. Same with the infinity pool ... extremely warm and always a party going on in there. Plus it overlooks the ocean. We were on the 9th floor with an amazing ocean view room. It had two double beds instead of a king. If we wanted to switch, we couldn't until the next day and they were going to move us to the third floor with a downgraded view. The food was good in all the restaurants. We only had to wait once for approx. five minutes at the Italian restaurant. I would recommend this resort for families and couples.
The strong points
*great beach. *great staff. *good food. *infinity pool was awesome. *outdoor bbq everyday. *ocean is very warm.
The weak points
*internet access. hard to connect. no signal. *pool bars close too early at 600PM. *too hot in lobby bar. crank the a/c please! *disco starts really late at 1200AM. *rooms were smaller than expected.
“Hard Rock Cancun”
Hotel was nice; clean. food was excellent. Use of 'Resort credits' is fairly limited; relatively expensive vs. comparable properties
The strong points
Clean; food; wifi; pool and beach area; service
The weak points
Resort credits had limited tours available; very limited use in hotel shops;
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